Enzo Victoriano

Experience

• 

  Civil Engineering Student Center at Universidad Adolfo Ibañez

  Jan 2011 - Jan 2012

  President
• 

  Universidad Adolfo Ibáñez

  Jan 2011 - Jul 2017

  Entrepreneurship and Innovation adjunct professor, teaching design thinking, lean startup methodologies and business models through practical courses to Industrial Engineering students. Entrepreneurship and Innovation teaching assistant in 4 courses over 4 years, teaching design thinking metodologies, basic design elements and business model through practical courses to Industrial Engineering/Business Administration students.

  • Adjunct Professor

    Jan 2015 - Jul 2017

  • Teaching Assistant

    Jan 2011 - Jan 2015
• 

  Trabajos Voluntarios UAI santiago

  Aug 2012 - Jan 2013

  Volunteer and staff member.

  Volunteering at Adolfo Ibañez University.

• 

  CENCOSUD

  Jan 2013 - Mar 2013

  Internship

  Worked in client-based project development. Along with the team we did a customer experience study for the financial services area and created analysis tools in order to bring new possible improvements and/or solutions to increase customer satisfaction.

• 

  Alco Consultores S.A.

  May 2015 - Apr 2016

  Consultant

  Consultancy in customer experience measurement and management programs, specifically in Net Promoter Score (R) indicators to leading companies in Chile. In charge of data analysis, client relationship and NPS measurement programs' management.

• 

  Estudio Racimo

  Jul 2016 - Jun 2017

  Project design, planning and execution at Estudio Racimo, design and innovation consultancy in Chile. Managing projects in different areas as: branding, ethnographic studies, service design and innovation workshops. Workshop design and facilitation in Chile’s government lab’s first “Experimenta” Program, in which we helped to develop innovation skills in teams from 12 public services in the country through applying design thinking in real life public-sector product and services.

  • Project Manager

    Aug 2016 - Jun 2017

  • Facilitator - Experimenta Program

    Jul 2016 - Jun 2017
• 

  Everis

  Jun 2017 - Nov 2019

  Supporting agile transformation and coaching for business teams (Product/Service design, MVP and release strategy, prioritization and goal-setting for both organizational and team levels), agile leadership and facilitating scaled agile events in telecom/banking industries. Design and implementation of organizational structure and agile operating models enterprise-wise. Product management and service design at Telecom industry client. Leading the client team to design & launch a new B2B2C product using a lean-startup approach

  • Business Agile Coach

    Oct 2017 - Nov 2019

  • Business Consultant

    Jun 2017 - Oct 2017
• 

  McKinsey & Company

  Dec 2019 - now

  • Digital Expert | Engagement Manager

    May 2022 - now

  • Digital Specialist

    Dec 2019 - May 2022