Michelle Matthews

Experience

• 

  Crocs, Inc

  Jan 2008 - Jan 2015

  • Served as the lead subject matter expert (SME) on 6 site global system upgrades from Manhattan Associates WMOS 2006 to 2012, playing a key role in all project phases including design, configuration, testing, training and go-live support.• Provided comprehensive technical software support for global end-users delivering 40 to 50 requests weekly within the 48-hour service level agreement. • Managed both small and large-scale test cycle plans including planning, script development and the coordination of cross-functional user-acceptance testing. • Executed specific required business analytics including duty drawback refund claim reporting for U.S. Customs.• Correctly mapped current operational and systematic processes while conducting research to identify opportunities for improvement, presented at both the Vice President and end-user levels. Show less • Led in terms of small channel demand planning while coordinating domestic sales teams and the overseas factories to ensure on-time delivery to the end customers. • Worked in a manner that ensured sales order compliance and factory on-time shipment metrics and continually analyzed and reported on customer activity, business trends and areas of concern. • Processed and maintained Latin American Region customer and warehouse orders in JDE and Sterling Order Management systems. • Completed user acceptance testing for JD Edwards EnterpriseOne and Sterling Order Management for the South American Region, with a focus on documenting defects and executing test cases. Show less

  • Business Analyst

    Jan 2012 - Jan 2015

  • Planner – Subject Matter Expert

    Jan 2009 - Jan 2012

  • Sales Customer Service Representative

    Jan 2008 - Jan 2009
• 

  Circle Graphics

  Jan 2015 - now

  • Oversee daily production accounting for $30M in annual sales and the productivity and safety of 7 direct reports and as many as 400 seasonal indirect employees. • Create, maintain and act on daily production metrics including on-time delivery, quality, units per people/hour, equipment velocity, lead time and labor costs.• Publish monthly financial documents including direct gross margin, DL to IL labor transfers and specific project costs. • Work to identify and execute continuous improvement projects designed to drive increases in efficiency, reduce costs and improve direct gross margin. • Provide wide-ranging leadership and support for both commercialize and cost research and development projects.• Maintain open lines of communication with IT to create and enhance manufacturing applications. Show less • Served as a business analyst in the Consumer Digital Printing Division – Forecast, working to maintain an average forecast variance under 5% yearly across 200 SKUs.• Led in terms of product pricing, creating individualized customer pricing options while maintaining system data.• Supported revenue budgeting, creating a yearly sales revenue budget valued at $25M - $30M annually based on prior-year performance and sales representative input.• Held a key role as the QlikView (QV) Administrator, managing QV database entries and updates and creating and executing technical specifications for upgrades.• Developed and initiated the first phase of the Salesforce deployment as the Salesforce administrator. Show less

  • Senior Production Manager

    Jan 2016 - now

  • Business Analyst - Sales

    Jan 2015 - Jan 2016
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  Seagate Technology

  Jan 2019 - now

  Sr Analyst