Manoj Kumar Peruri

Experience

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  Sutherland Global Services

  Jan 2013 - Nov 2013

  Associate

  Team Size: 25Project description: Worked for the client McAfee, Interacting with the customer and solving customer’s quires. Roles and responsibilities:Assist customers with broadband and computer related technical issues. When I am handling the customer’s calls I Have to Maintain My Code of Conduct as per the management and the Quality.Installing & configuring McAfee Software in customers systems by taking remote accesses.Pitching for sales according to the customer’s requirement and achieving the targets. Show less

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  Amazon Development Centre, Chennai

  Nov 2013 - Apr 2016

  Technical Analyst

  Team Size: 3Project description: Automation Team which is a part of Competitor Monitoring Team which helps to automate the manual works. Roles and responsibilities:Ownership of one or more operational tools or components.Collection and presentation of relevant application performance statistics.Release and Deployment of configurations to the production/test environment.Develop good code in object oriented environment (Java).Performs entry-level programming tasks associated with the configuration, debugging, and support of software applications and tools in a particular domain area.Current KRA includes providing analytical inputs on the new tools which are going to be released on amazon platform.Provide end to end testing assistant with technology team to ensure tools are released as per the given time.Work with the technology team to ensure that all the bugs are thoroughly worked and final product is sent back for testing. Quality check of the deliverables before delivery. Show less

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  Spigot Software Pvt. Ltd.

  Apr 2016 - Oct 2016

  Technical Support Analyst

  The Project Analyst takes a lead role in supporting the PMO by producing reports, carrying out detailed analysis of the project/portfolio data required to manage the demand of the organisation and provide assurance on overall project, programme or portfolio performance. The role will also help to implement standards and best practices across the PMO. Project Analyst who will run, administer and organize activities in cooperation with the IDM&PMO Order Management Team and Project Managers, aiming at the flawless execution of projects within our department.The successful candidate will be working with the technical areas and business areas of TS&C to review and validate requirements. They will also be monitoring and tracking business case submissions, and ensuring project governance is followed across all requests/projects. This includes (but is not exclusive to) resource utilization, budget tracking and progress reporting. It is essential that the successful candidate can communicate to all levels of management and has an excellent flair for problem solving. Show less

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  Thomson Reuters

  Oct 2016 - May 2019

  Manage and coordinate incoming work requests• Initial review and validation of new work request orders• Provide feedback and advice to internal and external requestors in regards to TS&C processes• Liaise with requestors to gather requirements and ensure that sufficient background information is provided for the request to be validated and prioritized• Categorizing requests and engaging the relevant internal stakeholders• Organising, hosting and presenting the validated work requests to the relevant steering groups for review and progression decision• Managing the expectations of requestors and stakeholders• Coordinating the work requests through the different stages ensuring the criteria for each stage is met and clear ownership is established• Providing concise, clear and informative reports on the status of the work requests.• Requesting and chasing to obtain relevant resources in timely manner• Work to ensure that work records are updated on a regular basis and in compliance with the established PMO standards.• Providing timely communication to requestors and stakeholders in regards to work order status.• Ensuring that established processes and principles are consistently followed and any exceptions are managed efficiently• Reviewing the portfolio of work and escalating any issues.• Responsible for collecting, reviewing and submitting Impact Assessments to the Senior Level Team for review and approval.Process Improvement• Analyse on continuous basis the current Order Management process to identify gaps and devise solutions• Work with the OMT Lead to close the identified gaps• Documenting the process and communicating the changes to the affected teams within TS&CProviding Support to Project and Program Managers• Advising on established PMO processes and communicating any changes in a timely manner• Providing advice and assistance on solving issues related to the PMO processes and the SharePoint based Order Management System. Show less

  • Project Coordinator

    Jun 2018 - May 2019

  • System Engineer

    Oct 2016 - May 2019
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  Nuance Communications

  May 2019 - Dec 2022

  Senior PMO

   Project Portfolio Management & Resource Management Collaborate with PMO and IT Leaders to update and manage the project portfolio data Maintain the project portfolio and resource management data integrity and quality within the project management system Ensure that Project Managers are providing status updates for all Technical Services projects in the project management system Support the creation and maintenance of key project portfolio metrics using Excel, PowerPoint, and other tools to provide visibility to management Workfront (Project Management Tool) Administration & Implementation Serve as Workfront administrator and primary support lead Conduct Training for the PMO and GTS team Support or lead in the rollout of new project portfolio management systems/modules, maintenance activities, updates, etc. Support project portfolio maintenance activities, including activities such as removing and/or adding projects or resources, assigning resources to updated roles, updating project assignments, maintaining updates to projects, exporting status reports, creating compliance reports, etc. Facilitate activities to enable Workfront to do resource allocation and leveling for GTS. Facilitate distribution and gathering of any project or project financial reporting data, as appropriate. Serve as the Business Analyst for any implementation and roll-out of Workfront, document management, resource management application, timesheet management application, etc. Gather and create requirements, establish & document processes, conduct testing of new systems/applications, create training documents, and support in training Project Leaders PMO Continuous Process Improvements Conduct and schedule various PMO training for GTS team Ensure that all PMO processes, document templates, and tools are maintained in excellent housekeeping condition Support Finance in Forecast-related activities, as needed Support PMO Manager with meetings & trainings Show less

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  Ecx.io - an IBM Company

  Jan 2023 - now

  Workfront configuration Consultant