Saranyan Kaleeswaran

Experience

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  Alcatel-Lucent Enterprise

  Dec 2011 - Dec 2013

  Network Analyst

  Hands on experience on CISCO Call manager 6.X,7.X,8.X,9.XWorked on Voicemail Integration and Gateways installation and configuration

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  Aspect Software

  May 2014 - Feb 2015

  Technical Consultant

  Technical Consultant for the Global Onsite and Remote Implementations of Aspect.Installation and Configuration of Aspect Contact Centre Products such as UIP, AQM and ALM.

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  Cisco

  Feb 2015 - Oct 2018

  Customer Support Engineer

  TAC support - supporting customers on VOIP related issuesEnterprise customer support, primarily from CUCM and Voice Gateways/CUBE perspectiveTroubleshoot various issues through different processes and procedures (e.g. WebEx, emails, IM's) to obtain a quick resolutionDocument all problem details along with customer interactions using internal ticketing system and within Cisco's Service Requests.Hands on experience on configuring/troubleshooting of CISCO Call manager 9.X,10.X, 11.X & 12.XAnalysing traces & debugs to provide RCA Show less

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  Curvature

  Nov 2018 - Dec 2020

  Senior Support Engineer

  Supporting Enterprise customers primarily from VOIP perspective – CUCM, Voice Gateways, CUBE, etc. Troubleshooting Call routing, Voicemail, PSTN/SIP trunk, etc. issues by collecting the necessary debugs/tracesIn depth knowledge on VOIP protocols such as SIP, H323, MGCP, SCCPPreparing BOM for VOIP solutions including but not limited to UCS server requirements, capacity planning, etc. Troubleshoot Network issues, hands on experience on Cisco Networking devices. In depth understanding of routing & switching protocolsExpertise with Configuring & Integration of IM&P with CUCMUser Profile configuration for Jabber users [softphone & Desk Phone configuration]High level understanding of HA concepts Show less

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  HARMAN International

  Dec 2020 - now

  Principal Engineer - Infrastructure Operations