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Hemant Sarkar

Hemant Sarkar

Technical Support Representative

Followers of Hemant Sarkar409 followers
location of Hemant SarkarMumbai, Maharashtra, India

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  • Timeline

  • About me

    SEO Specialist - Self Employed

  • Education

    • St. Anthony's High School

      2003 - 2004
      Bachelor of Commerce (BCom) Business/Commerce, General

    • University of Mumbai

      2006 - 2009
      T.Y. B.Com Commerce

  • Experience

    • Vista

      Jun 2008 - Mar 2012
      Technical Support Representative

      1st level troubleshooting related to windows OS.Raising a ticket to the cerned team and following up with the team for resolution.Focusing on First call resolution.Removal of virus.Basic of network troubleshooting.

    • Nomura

      Apr 2012 - Dec 2012
      IT Analyst (Engineer)

      Desktop troubleshooting.Adding and maintaining users through Active directory.Access management.Application supportRsa Administration.Package installationsL2 SupportService account managementTroubleshooting and escalating the ticket to concerned team for further investion and troubleshooting.Basic Blackberry troubleshooting.Incident management.

    • MSCI Inc.

      Dec 2012 - Aug 2023
      Vice President

      Into desktop administration, remote support, sccm, software lifecycle management, incident management, ITIL, software packaging, windows troubleshooting, L2 support, rsa support, blackberry iphone and android email administration, shift lead, sme and more..

  • Licenses & Certifications

    • A+ (Diploma in Software Engineering)

      ICIT

    • N+ (Diploma In Networking)

      ICIT

    • Azure Fundamentals

      Microsoft