Chris Ricci - Career Coach

Experience

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  S&P Global

  Jan 1987 - Jan 1998

  Sr. Director, Corporate Credit and Receivables
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  KPMG US

  Jan 1998 - Jan 2000

  Manager, World Class Finance

  Cited by Manager… “Chris is one of the most capable managers I've ever worked with” Key Skills Demonstrated: Project Management/Technical training content creation/ERP configuration/User Acceptance Testing/Data migration

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  Road Runner

  Jan 2000 - Jan 2002

  Director, Financial Systems
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  Time Warner Cable

  Jan 2002 - Feb 2004

  Director/Financial Systems and IT Support

  Cited by Reviewer…”Chris is an exceptional team player who devotes all of his energy to the success of the team over his own interests” (2003)Key Skills Demonstrated: Help Desk/Desktop Support/ERP Configuration and Support/Financial Reporting Technical team management/ Application implementation/Upgrade maintenance

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  America Online, Inc.

  Jul 2004 - Sept 2005

  Director of Shared Services Transformation

  Cited by AOL reviewer… “There is no way that the organization could have moved as far as it did these past 6 months without Chris’s dedication, superior management skills, influencing ability, technology experience and overall drive” (2004)

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  AOL

  Sept 2005 - Sept 2008

  The primary leadership force for the evolution of the AOL Corporate Shared Service Center from establishing the "SSC" brand in 2004 through the design and execution of the 2010 organizational vision. Operational and financial management for 96 FTEs with an average annual operating budget oversight of $ 13-14M. • Achieved a 30% reduction in Shared Service Center operating costs over a three-year period.• Strategically restructured the outsourcing contract with HP in Bangalore, India, to extend service support to another Time Warner Division. This was accomplished while recognizing a 23% cost reduction in annual BPO fees for the AOL Division.• Expanded Corporate Purchasing Card program resulting in a 23% increase in controlled spend with an added $ 125K in annual vendor rebates.• Cited by Manager...“measuring for results is a culture that Chris has built from the ground up in SSC and has become the operational fabric in which it operates” (2007)Key Skills Demonstrated: Vendor Negotiation/Strategic Planning/Outsourcing/Change Management/Service Management & Delivery/Help Desk Management Show less

  • Vice President, Global Shared Services

    Sept 2006 - Sept 2008

  • Director of Global Shared Services Operations

    Sept 2005 - Sept 2006
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  Gate Gourmet

  Feb 2009 - Mar 2010

  Director, Account Services Group

  Led an Enterprise-wide, cross-functional project focused on improving the customer change process from issue intake through issue resolution and root cause remediation. Collaborated with Executive Project Sponsor (Company President) while managing the end-to-end project from kick-off and project charter creation to the implementation of the final deliverables.Directed the activities for the pricing of all services, maintaining and improving processes related to cost capture, inter-acting with Industrial Engineers, and adhering to contractual markups to ensure accurate pricing, driving margin when possible. Created billing and payment terms for customer contracts totaling over $ 500M. Primary, non-sales, customer relations contact with the three largest customers who accounted for ~ $ 35M in monthly sales.Conducted regular account billing and accounts receivable contract-based reviews while working closely with internal and external counsel on contract terms, including bankruptcy contingency plans.Devised, implemented, and managed an internal staff training program targeted at the full employee life cycle. The program included critical competency assessment, curriculum content development, presenter training, and identification of key success metrics. Overall program scope consisted of 3 areas of improvement focus: new employee onboarding, the core role processes, and ancillary application skills. Over the course of 60 days, over 300 man-hours of total program training were completed.Designed and implemented an operational scorecard for ASG. Regularly published results internally and externally to key customers, in addition to conducting scheduled operational reviewsKey Skills Demonstrated: Organizational Design/Financial Analysis/Pricing/Training & Development/Process Improvement/Financial Controls Show less

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  Accenture

  Mar 2010 - Feb 2011

  Manager, Finance & Performance Management

  Devised a cost-effective financial operating model and business process optimization solutions for prospective clients utilizing Accenture methodology combined with practical business experience. Solutions address all aspects of the organizational lifecycle and financial functional areas.Experienced Subject Matter Advisor with frequent interaction with “C level” client contacts at existing and prospective clients to present business case scenarios, project status reporting as well as additional analytics as requested.Adept at concise presentation creation and effective delivery to audiences of all levelsExperience with Service Delivery Model strategy and implementation, including organizational sizing and spans of control in line with leading practicesKey Skills Demonstrated: Project Management/Innovative Problem Solving/C-Level Presentation Show less

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  NVA Career Coaching LLC

  Oct 2010 - now

  Career Coach

  Offering full-service career coaching and career services primarily but not limited to the Northern Virginia area.www.nvacareercoaching.com

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  VERISIGN

  Feb 2011 - Aug 2020

  Director of Global Finance Shared Services

  Devised and successfully executed overall functional "lift and shift" plan for selected global finance functions from Mt. View, CA to Company HQ in Reston, VA. Functions moved included: Global Accounts Payable, Global Accounts Receivable, Global Stock Administration, Global Payroll, Contract Billing, Patent Management, International Tax, and General Ledger AccountingEstablished centralized Global Finance Shared Services Group in Reston, VA Headquarters. Responsible for staffing, training, physical floorplan layout, functional process implementation and branding for the newly formed group.- Established cross-functional "Dispute Resolution Council" within Versign with formal intake, issue assessment, and agreed resolution actions in support of customer issues. The Council process greatly reduced the cycle time for customer response and ensured that all areas with ownership for the issue(s) were involved in the resolution.Led Global Accounts Receivable Team that reduced Days Outstanding (DSO) from 106 at the time of AR function transfer, to maintaining consistently under 40 days 18 months after function transfer. Show less