
Mindy Frankel
Divisional Service Coordinator, Regional Contracts Specialist, Divisional Training Specialist

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About me
Sr. Service Delivery Manager at Pure Storage
Education

East Stroudsburg University of Pennsylvania
1994 - 1998Bachelor of Arts (B.A.) Communication and Media Studies
Experience

Operations
May 2000 - Oct 2009Divisional Service Coordinator, Regional Contracts Specialist, Divisional Training Specialist
EMC
Oct 2009 - nowCustomer Service Account Manager supporting Microsoft globally for EMC. Account manager supporting hundreds of small to mid size accounts throughout CA.
Service Account Manager
Oct 2011 - nowAccount Service Representative
Oct 2009 - Oct 2011

Pure Storage
Apr 2021 - nowSenior Service Delivery Manager
Licenses & Certifications

EMC Proven Professional
IT
ITIL Service Operation
Dell EMCSept 2014- View certificate

Building Rapport with Customers
LinkedInJan 2022 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInJan 2022 - View certificate

Remote Work Foundations
LinkedInJan 2022 - View certificate

Delivering Bad News to a Customer
LinkedInJan 2022 - View certificate

Supporting Your Mental Health While Working from Home
LinkedInJan 2022 - View certificate

Creating a Positive Customer Experience (2017)
LinkedInJan 2022 - View certificate

Customer Service: Serving Internal Customers
LinkedInJan 2022 - View certificate

Value Realization Best Practices for Customer Success Management
LinkedInJan 2022
Volunteer Experience
Volunteer
Issued by Thurston County Food Bank
Associated with Mindy Frankel
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