Eric Mistry

Experience

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  FUEL Juice Bar

  May 2008 - Dec 2013

  Manager & Head of Advertising & Web Design

  -Built Company Website-Designed Weekly Advertising Campaigns-Integrated Social Media & Traditional Advertising-Designed All Print Advertisements-Developed Facebook Page with over 1500 Likes.

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  Des Moines Golf and Country Club

  May 2008 - Aug 2014

  -Coached team of 40+ young swimmers five days per week-Unbeaten in regular season-Winners of Country Club League Championship Meet-Promoted a love of swimming and enjoyment of exercise -Taught Private Swim Lessons-Targeted Stroke Training for Advanced Swimmers-Consistently Filled Lessons to Capacity-Taught Over 80 Children Per Summer

  • Head Coach for Six and Under Swim Team

    May 2012 - Aug 2014

  • Swim Lesson Instructor

    May 2008 - Aug 2014
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  Enigma Design Studio

  Jan 2011 - Jan 2016

  Founder

  -Created & Developed New Business-Built Functioning Website-Established Client Base-Consistently Maintained 5+ Clients

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  The Scarlet and Black

  Jan 2011 - May 2014

  -Revamped Payroll System For Increased Transparency & Efficiency -Redesigned Advertising Sections and Pay Model For Newspaper-Reestablished Advertising Client Base- Increased Advertising Revenue By 3500% -Food & Dining Columnist (Bi-weekly)-Various News Reporting-Interviewed High-Ranking Speakers & Faculty-Photographer For Various Events

  • Business Manager

    Feb 2012 - May 2014

  • Columnist & Photographer

    Jan 2011 - May 2014
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  Grinnell College

  Aug 2011 - May 2014

  -Responsible for providing wellness-oriented programming for over 250 students-Created weekly newsletter featuring wellness-oriented content-Liaison between students, Wellness Department, and college's administration. -Designed advertising for events across many forms of social media-Managed and provided content for Wellness Department Facebook page (More than doubled the amount of subscribers.)-Identified and tested various technologies to further the wellness of the campus. -Designed Posters For Student Oriented Events-Worked Closely With Various Offices of Grinnell College to Represent Events-Created Campaigns For Multi-week Events -Provided Authority & Support to 25+ Students In My Residence-Trained In Crisis Management & Conflict Resolution-Trained In Basic First Aid-Developed Events To Build Floor Unity -Established First Impression For Prospective Students & Families-Provided Student Connection To Prospective Students-Gave Over 50 Tours per Semester.

  • Hall Wellness Coordinator

    Aug 2013 - May 2014

  • Wellness Technology Intern

    Aug 2013 - May 2014

  • Graphic Designer

    Aug 2011 - May 2014

  • Student Advisor

    Aug 2011 - May 2014

  • Tour Guide

    Aug 2011 - May 2013
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  Grinnell Wellness Lounge Board of Directors

  Sept 2013 - May 2014

  IT/Graphics Director

  -Responsible for creating media campaigns to spread awareness about wellness.-Created logo designs, handouts, presentations, and social media pieces.-Organized and hosted large scale events for 350+ people.-Provided research of various technologies and software to promote wellness.

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  Epic

  Aug 2014 - May 2015

  Quality Assurance Specialist - MyChart

  -Simultaneously performed broad level and technical analysis of development on Epic's MyChart Application-Ensured a consistent user experience between web and mobile applications (iOS and Android)-Managed application wide integration and use of routine case testing for application-Provided a bridge between technical roles and non-technical customers to provide best user experience

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  Carleton College

  Jul 2015 - Mar 2017

  Associate for Academic Technology

  -Led workshops and 1-on-1 sessions with faculty to teach about educational technology available-Designed, built, and implemented “Lightboard” to help improve flipped classroom experience-Presented Lightboard Design talk at Gusday 2016 and Minnesota eLearning Summit 2016-Created new visual identity for all divisions of Carleton Information Technology Services department-Started and managed social media (Wordpress, Facebook, Twitter, Instagram) for Carleton Academic Technology -Co-created 10-week comprehensive training course in Moodle for Media Production Student Workers-Helped organize and administer experimental Online Summer Bridge Program (CUBE)-Organized [un]Workshop series for Academic Technology and ITS as platform for spreading ideas. Show less

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  The College of St. Scholastica

  Mar 2017 - Nov 2021

  Instructional Technologist / Digital Media Specialist

  -Proposed, architected, and co-led complete overhaul of College-wide intranet, saving thousands of dollars annually and creatively adapting existing learning management system (LMS).-Performed administrator duties for Brightspace and Blackboard learning management systems.-Co-led cross-functional Strategic Innovation Thought Leadership Committee-Created and led Virtual Reality Development Team focused on nursing and education experiences. -Created, managed, and developed instructional video content creation solutions for the College.-Designed and led 20+ trainings annually on various technologies and pedagogical practices.-Worked with a variety of stakeholders across the college system to develop innovative solutions.-Supervised student interns, student workers, and developers. Show less

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  Heap

  Nov 2021 - Mar 2024

  - Lead Customer Education and Engagement team on all topics Ops and automation-related.- Developed 30+ automations and processes, saving 20 hours per week of instructor time and 15 hours of manager and VP time. - Research and implement cutting edge automation and artificial intelligence software.- Administer, upgrade, and automate LMS (Skilljar), including course updates. - Coach cross-functional peers on using automation techniques and software to improve efficiency. - Co-led total redesign of Heap University in conjunction with Help Center & Community upgrade.- Upgraded instructor scheduling process from highly manual to nearly automated.- Reviewed and enhanced over 20 courses in collaboration with subject matter experts.- Implemented new customer education strategies and course design process.

  • Customer Education Operations Manager

    May 2023 - Mar 2024

  • Senior Instructional Designer

    Nov 2021 - May 2023
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  Contentsquare

  Mar 2024 - now

  Strategy & Shared Services Operations Manager

  (Contentsquare acquired Heap)-Lead cross-functional strategic projects to drive efficiency and scalability for key business functions.-Develop and optimiz automation processes for data migration & data consistency between multiple systems throughout merger of Heap and Contentsquare. -Leverage data-driven approaches to support decision-making and company initiatives.-Partner with senior leadership and individual contributors to design streamlined shared services and processes, enhancing the alignment of operational resources.-Volunteer on the “Future of Work” committee to design and implement multiple projects to improve remote work experience and ability to collaborate across time zones worldwide. Show less