David Wales

Experience

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  Kent Fire and Rescue Service

  Jun 1986 - Mar 2019

  Customer ExperienceDeveloping and project managing an innovative change programme to embed Customer Experience across the service.Provide link to external stakeholders including customer experience sector to share practice, experience and identify opportunities for collaborationCasualty careWorking with the fire and burns sector to deliver enhanced pre-hospital burns/scalds care to improve casualty experience and outcomes, in line with the recommendations of my report 'Saving lives is not enough'.Human Behaviour researchDeveloping the insight and application of my previous work on human behaviour in fires, including the creation of a new national survey. www.myfireexperience.comPromoting evidence based policy and proud to be an Allliance for Useful Evidence 'Evidence Champion'. See https://www.alliance4usefulevidence.org/evidence-champions/ Show less Management of research projects including 1) Instigated and leading a national study of human behaviour in accidental dwelling fires2) LIFEBID - Company Supervisor for a Knowledge Transfer Partnership to build the worlds first large scale database of human behaviour in accidental dwelling fires, see link below.3) Electrical fires - a study of electrical fire data and its use4) Developing a research guide for fire and rescue servicesLead officer and principal author for Fire Investigation strand of National Operational GuidanceVisiting lecturer - NTU Professional Practice in Psychology course – research informed practice and using a research evidence base to guide practice and organisational decision making.Peer reviewer of technical and academic papers Show less

  • Customer Experience Manager

    May 2017 - Mar 2019

  • Operational Information Manager and QA review lead

    Jun 2016 - May 2017

  • Research Manager

    Apr 2014 - May 2016

  • Station Officer - Fire Investigation and Arson Prevention

    May 2001 - Apr 2014

  • Station Officer

    Nov 1997 - May 2001

  • Sub Officer

    Feb 1997 - Nov 1997

  • Leading Fire Fighter

    Sept 1995 - Feb 1997

  • Fire Fighter

    Jun 1986 - Sept 1995
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  SharedAim Ltd

  Mar 2019 - now

  Founder

  An international boutique consultancy offering a unique approach to helping organisations work with human behaviour. We help organisations move from the costly and disruptive need to react to problems caused by the unexpected or undesired behaviours of their customers, employees or other stakeholders. Using our unique 2 stage approach, we help to examine the root cause and then apply a set of principles we have developed to ensure a greater alignment between your expectations and how others behave. As a result we achieve sustainable savings and benefits that many traditional approaches to 'people issues' fail to do.See www.sharedaim.co.uk for further information. Show less

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  ENGAGE H2020

  Mar 2022 - Dec 2023

  Consultant

  ENGAGE is an EU-funded project, which started in July 2020, whose mission is to provide novel knowledge and identify impactful solutions for exploiting Europe's societal resilience. Since our world is increasingly exposed to higher risks and hazards, individuals and civil society need to maintain the ability to respond to these threats swiftly. ENGAGE addresses the whole of society and tries to bridge different ways of intervention across communities to enhance their capacity to respond to disaster jointly and thus improve their societal resilience. My contribution to this fantastic project was to develop policy briefs on the themes of:1) Communicating with Citizens in a Crisis2) Involvement of spontaneous volunteers in disaster management Show less

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  The Resilience Advisors Network

  Jul 2023 - May 2024

  International Advisor

  The Resilience Advisors Network (RAN) is a group of some 150 practitioners, all with a background in emergency and disaster management having extensive hands-on experience of disaster risk reduction in all its phases - prevention, preparedness, response, and recovery.