Sourabh Sharma

Experience

• 

  LEPTON SOFTWARES PVT LTD

  Nov 2001 - Jan 2003

  GIS ENGINEER

  Worked as Junior Engineer on a project of digitization on maps and satellite images to digital maps used for the planning and installation of BTS (mobile phone towers), also worked on AUTOCAD MAP REL 12, 2000 & MAPINFO PROFESSIONAL REL 6All projects were GIS - based RF - PLANNING SOLUTIONS to telecommunication companies.

• 

  COMPETENT SOFTWARES PVT LTD

  Feb 2003 - Nov 2003

  GIS ENGINEER

  Worked as a TEAM LEADER in a project, based upon Flood Management Systems using FIRM (Flood Insurance Rating Maps), a project by FEMA (Federal Emergency Management Agency) All projects were GIS - based FLOOD MAPPING SOLUTIONS to the FEMA.Digitised all counties of the state of NEW JERSY.Digitised all counties of the state of NEW YORK.Digitised all counties of the state of WASHINGTON D.C.

• 

  Bharti Airtel Limited

  May 2007 - Mar 2008

  NETWORK ENGINEER L-2

  Worked at Bharti Airtel Limited as L2 networking executive engineer in WAN technologies where my job profile was to troubleshoot WAN networks, and also to provide training on WAN technologies such as ATM to the batches from various departments. Promoted as S.M.E(Subject Matter Expert) for ATM at the time of leaving.During my tenure with Bharti Airtel Limited, I worked on the following WAN technologies:ATM (Asynchronous transfer mode)FR (Frame Relay)IPLC (International private leased circuits)MPLS (Multi protocol label switching)After leaving the job at Bharti Airtel on 5th MAR 2008 I had completed training on the following modules CVOICE Cisco voice over IP (642-432) clearedCompleted training on (CCIP) MPLS AND CELL BASED TECHNOLOGIES Pursuing UCCM (Unified Cisco Call Manager 6.0)Completed training on IBM TIVOLI STORAGE MANAGER from HCL CARRER DEVLOPEMENT CENTER, JANAK PURI. Show less

• 

  Tech Mahindra

  Apr 2011 - Apr 2016

  Backup operations manager

  Previously worked in Hyderabad the area of Incident and problem management as a BACKUP OPERATIONS LEAD for the US based client with their business spread over ASPAC and EMEA region. JOB RESPONSIBILITIES -Looking after the Operations related responsibilities – supporting various technologies like BACKUP, STORAGE, UNIX, WINTEL, MONITORING, CITRIX.• Looking after INCIDENT, CHANGE and PROBLEM management for all technical domains• Responsible for deployment of ODC for various technologies for INDIA location.• Responsible for taking interviews on BACKUP, STORAGE. MONITORING and CISCO NETWORKING – ATM – MPLS domain.• SUBJECT MATTER EXPERT ( SME ) for CISCO ATM – MPLS networks over international long distance optical fibre channel – SEAMEWE cable for T1 and E1 optical fibre inks.• Launch strategically focused initiatives to maintain operational stability • Coordinating with customer for the weekly SLA REPORTS and QMI reports. • Collaborate with server, database, backup and storage teams to highlight environmental defects and drive solution.• Coordinating with vendors Like ORACLE, EMC, NETTAPP, HITACHI for hardware replacement and performance issues.• Create & manage process documentation/SOPs to ensure operational excellence across multiple technologies.ACHIVEMENTS and AWARDS – • Won BRAVO -Award for executing flawless reports for the QMI for more than year.• Got number of appreciation letters from the client for relationship management and flawless quality improvement initiatives, proactively working on providing support for the technical issues and recommending stable and scalable backup and storage solutions to the client. Show less

• 

  BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

  Apr 2016 - now

  Currently working as LEAD Service Delivery Project Manager for our client RBS for the transformation of the links to the MPLS Fibre Links and VOIP technology.· Prince 2 certified, Project Management Professional with more than 2.5 years of hands-on management, and team leadership experience. Utilize PMP methodologies to define and execute projects in the areas of; project management, service management, transformation and transition projects. Successfully planned and managed projects from initiation through completion in fast-paced, time-sensitive environments. Displayed a fair, cooperative and effective communication style towards all levels of management, peers and clients. · Managed project for a Banking Client, responsible for Transition and Transformation of 1400 sites in UK.Completed project on WIFI rollout for 1900 Sites in UK and ROI – where we have successfully installed WIFI networks for logistic clients focusing coverage for big warehouse and offices and configuring of the local and remote WLC using DBSS using Ekahu and on site survey / AP on stick survey for Aurba AOS10 WLC transition projects – SD WAN Viptela, Data Center Migration, Backup Storage, LAN, WAN, Switches, Routers, Ethernet, ATM, MPLS, PSTN, ISP, VPN and ADSL etc.· Green Belt certified – contributed in continuous improvement strategy – in preventing revenue leakage, automating and re - engineering of process, and winning new business from customer.· Successfully completed 2 A3 projects – for the process improvements and submitted 4 WNB ideas at program level.· Saved around 2000 GBP of revenue leakage for the RBS project.• MS Project, JIRA, Visio, SAFE, SCRUM trained. Show less

  • Project Management Professional

    Mar 2023 - now

  • Lead Project Manager - Service Delivery

    Jun 2021 - Mar 2023

  • Project Manager - Service Delivery

    Apr 2016 - Jun 2021