Laura Reimer

Experience

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  The Prudential Insurance Company of America

  Jun 1995 - Jun 2000

  Manager

  Health Care Analysis and Reporting, Prudential HealthCare Supported the development and negotiations of provider contracts by programming reports, analyzing data and developing and presenting contract models.Conducted financial analysis, monitored strategic cost initiatives and forecasted financial resultsLed projects such as developing provider profiles and validating HEDIS dataDirected and assisted in programming and analysis of cost and utilization reportsSupervised Junior and Senior Health Care Analysts Show less

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  Gwynedd Square Elementary School

  Sept 2004 - Jun 2005

  President

  Led a parent organization with 450 members whose primary purpose is to promote the welfare of children in the home, school and community.Represented the organization at various functions; gave oral presentations; increased our visibility and communicated our accomplishments Fiscally responsible for a $35,000 budget including analyzing and presenting our financial status on a monthly basis to membersHeaded the development and implementation of the fundraising planReorganized the filing system and implemented a formal documentation programRestructured the web site and increased its utilityMonitored all Home and School activities and delegated functions as necessaryCollaborated with Principal on various issues and communicated with members one-on-one and in groupsLed monthly Executive Board and membership meetings Show less

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  North Penn School District

  Nov 2007 - Jul 2014

  Technology Assistant

  • Provided technical support for all hardware, software, network, AV, mobile devices and applications • Trained staff and students on the use of hardware and software• Facilitated and supported academic, administrative and Microsoft Office software products• Introduced and taught new technology and software including iPads, Smartboards, interactive testing, virtual meetings, document cameras, iMovie, social media technologies, and Web 2.0 and 3.0 tools• Worked with staff and students to match education needs with appropriate equipment and software• Pro-actively anticipated, prevented, diagnosed and resolved hardware, network, software and AV problems• Installed, configured and updated software and hardware on all Apple and Microsoft products• Maintained and tested network servers, phone systems, websites and associated equipment• Set up, configured and maintained multiple mobile laptop carts, iPad carts and computer rooms• Managed computer room, laptop and iPad schedules using Google Docs• Led and participated on project teams including iPad deployment, inventory tracking, printer consolidation, documentation of department procedures, one to one device program, and creation of department SharePoint site• Imaged and re-imaged all Apple and Microsoft computers• Managed incoming and outgoing assets and software/hardware updates including record management• Maintained an Access hardware inventory database for North Wales Elementary and an Excel inventory file for all 13 elementary schools• Assisted in running all assemblies, in-service meetings and home and school functions including creating presentations, setting up audio visual hardware, programming and testing the lighting and sound systems and providing support during the events• Responsible for the technology budget including researching, purchasing and tracking of inventory and supplies• Coordinated, trained and supervised new Technology Assistants and summer technology students Show less

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  Worcester County School District, Board of Education

  Jan 2015 - Jun 2016

  Student Information System Professional Development Specialist

  • First and second level contact for PowerSchool - Worcester County School District’s Student Information System • Coded, updated, audited, and managed the configuration of PowerSchool• Assisted in all areas of student information including course scheduling, storing and reporting of grades, registration and enrollment, test reporting and report card generation• Troubleshooted operational and software problems, determined the cause of errors and applied corrections• Set up security access, system settings, and staff, teacher, and parent accounts• Extracted, formatted, and imported data as needed• Edited and developed custom and standard reports• Ensured the accuracy of data and assisted with quality control through data audits and communication and correction of errors• Wrote procedural guidelines on how to populate, edit and audit PowerSchool data • Provided technical support to school staff, district personnel, and parents • Conducted one-on-one and group training on all PowerSchool related topics Show less

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  Ocean City Elementary School

  Jul 2016 - Mar 2022

  Technology Coach

  • Support over 550 students and 100 teachers and staff (in-person, synchronous and asynchronous)• Assisted in the district’s digital conversion plan to deploy iPads to every staff and student and Apple TVs to every classroom. Worked as a team member to configure, set up and distribute over 7,500 district iPads and accessories. Researched and implemented optimal configuration of 45 Apple TVs at Ocean City Elementary.• Led implementation of customer support software (Zendesk) including sole responsibility for building the smart knowledge database to enable customer self-service• Responsible for all hardware, software, and apps including Smartboards, iPads, Apple TVs, projectors, document cameras, printers, copiers, security cameras, Office 365, Microsoft Office, SMART Notebook, PowerSchool, Gradebook, Schoology, Zoom, Clever and more• Primary point person for all technical issues and questions; monitor district help desk to promptly answer questions and resolve all problems• Troubleshoot software, hardware, network, and operational problems, determine cause of error, and apply corrective techniques• Conduct educational staff and student training on hardware and software• Manage mobile devices using Jamf, Meraki, Google Admin, and Apple Configurator including setting policies and updating and distributing applications• Set up, configure, and maintain multiple mobile laptop carts, iPad carts and computer rooms• Configure technology and provide support for all live broadcasts, remote meetings, assemblies and more • Write and design all social media communications including our school’s website, Twitter, and newsletter• Facilitate and support state mandated testing including MCAP, WIDA and I-Ready• Maintain inventory of all technology assets and supplies • Work all days and hours to accommodate work schedules of staff and parents Show less

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  PowerSchool

  Feb 2022 - now

  Technical Support Engineer II

  Provide technical support to Naviance end user customers with a strong focus on customer service and incident resolution. Accurately analyze, troubleshoot, diagnose, and resolve software and system related issues. Regularly consult with programmers to communicate software errors, changes needed to programs, and recommended product enhancements.