Sai Akshay

Experience

• 

  Tech Mahindra

  Sept 2021 - now

  Software Engineer

  • I was trained in Microsoft azure AD in Tech Mahindra for 3 months• Managed and maintained cloud infrastructure on platforms like IBM Power Cloud and ensuring optimal performanceand availability.• Provided technical support and troubleshooting expertise to resolve infrastructure-related issues promptly.• Assisted in security policy implementation and compliance efforts to protect cloud resources and data.• Conducted routine system performance evaluations, identifying and addressing performance bottlenecks.• Collaborated with cross-functional teams to diagnose and resolve technical issues, minimizing service disruptions andmaintaining the availability and reliability of IBM Power Cloud compute• Assisted in the evaluation and adoption of new cloud technologies to enhance infrastructure efficiency.• Conducted training sessions to help internal teams understand and use cloud resources effectively.• Maintained comprehensive documentation of infrastructure configurations and operational procedures.• Supported routine maintenance tasks and performed system updates to ensure system health and security.• Identified opportunities to improve processes that enhanced customer transition to IBM Power Cloud.• Focused on problem analysis and RCA, managed operational, administrative and compliance functions within the teamto maintain credible relationships with clients.• Orchestrated to raise and track cases in ServiceNow and Salesforce to Software Development teams.• Delivered client satisfaction throughout and achieved multiple client and end-client appreciation. Show less