Richards Jesuraj

Experience

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  Residency towers hotel

  May 2008 - Apr 2010

  Senior Barman

  PRODUCT : BAR SERVICE. • In charge of getting the professional service. • Maintain the standard of organization upto the limit. • Increased the sales potential by guest choice of food and beverages

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  The Park Hotels

  May 2010 - Sept 2013

  Team leader

  PRODUCT : GUEST SATISFACTION.• Making budgets for promotional events for all.• Maintaining of glass inventory, beverage inventory as well as for restaurant.• Connected customers to support new promotional events, make the event according to the fast moving as well as non moving beverages.

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  Accor

  Jul 2014 - Mar 2015

  Team leader

  PRODUCT: BAR OPERATION.• In charge of daily par stock maintaining of the bar.• Making promotional event training and ensure targets are achieved.• Addressing enquiries of the guest to make them comfort in all ways. Maintain their database to get them back.• Awarded as STAR OF MONTH for guest handling.

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  Wyndham Worldwide

  Mar 2015 - Jan 2016

  F&B SUPERVISOR

  PRODUCT : BAR & BQT OPERATION• Retain the guest by exceeded the expectation of them.• Doing innovative cocktails as well as mock to upsell.• Conducting events as per market segment by coordinate with event promoters.• Guest satisfaction.

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  InterContinental Hotels Group (IHG®)

  Feb 2016 - Jan 2017

  F&B SUPERVISOR

  PRODUCT : RESTAURANT OPERATION• Looks after operations as well as achieving targets of the outlet.• Mainly into guest satisfaction, to retain them back.• Planning and organizing Food festival promotions. • Maintaining the guest database on daily basis

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  The Green Park Hotels & Resorts

  Feb 2017 - Aug 2017

  Executive F&B

  Product: Banquet & Restaurant Operations. . Planning Menu’s & Budget for the Outlet . Mainly Focused on Guest Satisfaction & Revenue. . Especially into SOP’s, it helps to retain them back. . Doing Sales Calls & Tele calling, To improve Revenues.

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  DSR MADHANAM INN

  Sept 2017 - Sept 2018

  Food and Beverage Manager

  Product : Overall F&B Operations• Business oriented Promotions on seasonal basis.• Focused on Guest Satisfaction & Event Sale Revenues. • Trainings based on Equipment Handling & Sequence of Service• Guest & Complaint Handling Trainings. • P&L, Budget making to minimize cost & maximize revenue.

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  Elumalaiyan college of Hotel management & catering Technology

  Sept 2018 - Jun 2019

  Professor - Hospitality

  Product : Specialized into Hospitality Studies • Especially into Practical Sessions • Maintaining Grooming Standards. • Training & Job Placements. • Looks after Industrial Visit & Theme Based Projects.

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  Amirta International Institute

  Feb 2020 - Aug 2020

  Vice Principal
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  Hotel Sampath

  Aug 2020 - Feb 2021

  General Manager

  Admin & operations

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  Manjhi Residency

  Feb 2021 - Apr 2023

  Hotel Manager

  Admin & Operations

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  Grand Estancia

  Apr 2023 - now

  Brand Standards Manager

  Brand standards - Recruitment - Auditing - learning and development. Overall Development of 4* luxury hotel..