Jeff Heimberger

Experience

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  PBS Channels 45/49

  Jan 2005 - Apr 2005

  Intern/Extern (Brown Mackie College)

  Assist in daily IT operations and learn networking environment

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  Stark Area Regional Transit Authority

  Apr 2005 - Jun 2011

  Locate technology opportunities and ways to promote integration of IT both with internal staff and externally to the public, network and system analysis and operations management, and provide support to all users. Supervision of IT assistant, management of external agency relationships with contractors, vendors and telecomm carriers, development and communication of standards and IT processes. Was able to reduce IT and telecommunication spending by over $25,000 yearly. Led several team projects including electronic document management/business process automation and a network infrastructure upgrade project involving virtualization using VMWare technologies. Integral member and lead of network and system troubleshooting, interaction with each department both on a Director and end user level on a daily basis. Show less I significantly reduced the work load on the IS department by troubleshooting and upgrading servers and user PCs, managing and maintaining Active Directory and group policy, forming and implementing solutions for a higher level of productivity and troubleshooting network problems including WAN connections, routers and firewalls. Along with the network, I also assisted in the management of the company databases, data backup, phone and security systems. I also helped with the upkeep and development of the website. Show less

  • Director of Information Technology

    Aug 2010 - Jun 2011

  • IT Administrator

    Apr 2009 - Aug 2010

  • Information Systems Assistant

    Apr 2005 - Apr 2009
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  Golden Empire Transit District

  Jun 2011 - Mar 2013

  IT Business Analyst

  Leadership, Innovation, and development of the IT department at GET through the following:Support of the District by means of computer applications, system design, and support in all current District software products. Collaboration and direction for various current and future IT vendors, support groups, development of budgets, development of IT plans, enforcement of IT policies and procedures, involvement with management projects and working closely with department managers to create solutions for GET. Show less

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  AmericanHort

  Mar 2013 - Aug 2014

  Development, execution, and management of all Association technology plans and activities. Expansion of Association technology efforts and electronic membership interaction. Continued growth of technology and marketing to create better relationships with members. Enable the business to be efficient and effective in serving the industry through creative engineering using multiple technologies.Subject matter expert and solutions architect for critical technology, data/voice systems and business/association management software. Full support and daily management of all IT systems including network, server, voice, and private cloud as well as multiple support provider coordination and management. Show less

  • Information Technology Administrator

    Dec 2013 - Aug 2014

  • Information Technology Manager

    Mar 2013 - Dec 2013
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  Racksquared Datacenter, LLC

  Aug 2014 - Apr 2016

  Desktop Support Supervisor

  Ensure the proper desktop operation and application availability so external and internal customers can accomplish business objectives. This includes leading a team of 7 Data Center Operators and 5 Desktop Support Specialists who proactively monitor all customer and internal network/server systems and receive, prioritize, document and resolve end user requests for service.-Track SLAs-Manage IT Assets-Manage Software/Hardware contracts-Develop and maintain IT documentation and standardsI also work directly with the IT Director/Operations Manager and CIO to streamline processes and find ways to make the business run smoothly. Show less

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  MPW Industrial Services

  Apr 2016 - Sept 2018

  IT Helpdesk Manager

  Provide proactive support to users across all areas of IT including hardware, software, and mobile platforms. Resolve technical problems in person, over the phone, or through remote assistance applications. Provide leadership and guidance for the IT Support Specialists ensuring requests are recorded and resolved appropriately in a timely fashion.• Create and maintain standards for desktop, laptop, tablet, and cellular platforms• Distribute workload accordingly across the IT Support Specialist staff• Oversee the procurement and receiving processes for the Help Desk• Tracking and reporting of alerts, ticket volumes, and SLA adherence• Continual process improvement, automation, and documentation Show less

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  Coffee Connections

  Aug 2016 - Jan 2025

  Co-Owner (IT Lead)

  Fresh Roasted - All about the peopleServing the community, loving our neighbor one cup of fresh roasted coffee at a time.Creating unique events and meeting space to allow connection with the community around us, all over a great cup of flavorful, fresh roasted coffee (and so much more).Along with business development and hands-on work at all of the shops, I have been fully responsible for all of the technology resources and processes. This includes physical infrastructure, phone systems, mobile strategy, cloud based applications, social media, and website development. Show less

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  Ohio Ministry Network

  Sept 2021 - Mar 2024

  IT Director & Security Coordinator

  Joining with the Ohio Ministry Network and the Ohio for Jesus vision to see significant Christian leadership and church growth over the next 10 years - Leading and supporting everything IT and Security at the Ohio Ministry Network office and Heartland Conference Retreat Center

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  Heartland Conference Retreat Center

  Mar 2022 - Mar 2024

  IT Director & Security Coordinator
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  MPW Industrial Services

  Mar 2024 - now

  IT Helpdesk Manager

  Leading a team of four IT Helpdesk/desktop support specialists to provide superior customer service and top level technical support.Engineering and deploying IT solutions throughout all areas of the business for desktop and mobile devices.