Shebin Paulose

Experience

• 

  NAALSONS ENGINEERING PVT. LTD.

  Jan 2015 - Apr 2015

  FABRICATION DEPARTMENT

  Quality Engineer

• 

  Flex

  Jan 2016 - Sept 2022

  Senior Subject Matter Expert with End to End understanding of Omni-Channel Supply Chain DomainProcurement//Sourcing//RFQ//Vendor Management//Inventory Management//Negotiations //ERP//Strategic Planning//LogisticsMaintaining good relationship with Stakeholders/site team members.Training & sharing best practices to the team & to new team members.Handling multiple top critical suppliers & managing urgent shortage parts.Inventory Control: Helping to reduce the excess inventory by working withthe site team and accordingly carrying out the due diligence with the supplier.Perform root cause analysis to resolution of service issues.Preparing customised reports for analysing and incorporating improvements in processes.Shortage covering: Working with the Supplier in case of shortages and sudden demands and cover the shortages.To meet or exceed desired service levels and inventory targets as defined for the products assignedManaged 14 Projects with Critical supplier & Managing supplier DatabaseEstablishing & maintaining strong working partnerships with key suppliers.Invoicing & Payment Tracking: Clearing pending invoices by coordinatingwith vendors & finance department for timely payment to suppliers. .Developing & Implementing key procurement strategies/ purchaseschedules for raw material as per organisational objectives. Show less

  • Senior Subject Matter Expert

    Feb 2022 - Sept 2022

  • Specialist

    Jun 2019 - Jan 2022

  • Senior Analyst

    Jan 2016 - May 2019
• 

  LSEG (London Stock Exchange Group)

  Oct 2022 - now

  Senior Order Management Specialist

  DATA ANALYTICS & MASTER DATA MANAGEMENT Customer Relationship ManagementDelivering exceptional customer experience through achievement with Market Driven metric targets and outcomesCustomer Experience- Working on Order form creation, Process Signed Order Form - Billing Cases - Customer Experience- Experience Pulse- Entitlement Lost CasesCustomer engagement and MigrationsRegular Engagement with Sales/SSS (Dashboard, Bi-weekly/Monthly Calls, Nuances) and maintain the book of business- Ensure timely closure of overdue/expired opportunities- Reducing barriers to execution in working with SAM and Technology- Regular update of Pending Book, CAA & Cases, ensure any questioned activities are responded on time- Supporting all product migrations as applicablePliancy (Improve LSEG's service quality, stability, delivery, risk & controls processes)- Service Quality & Compliance- Working with CN, Prior approvals and Sox- Risk & Processes controls- Working on pending Book Management- Reviewing pending book weekly and ensure that all pending orders are billed on time and in line with business expectations. - Regular review of orders book of yours accounts with Sales, Partner OMS and dependent teams- Billing Block and Kill/Rebill - 100% Bill block and kill rebill with Approvals in line with the Global Authority Matrix.-Ensure necessary CAA & Approvals are in place for all your accounts or lines that are on block. -Perform Proforma checks for all revenue impacting orders & update the orders/quotes as per process-Timely action on Client Accesss Statement & related reportsSenior OMS Support-Perform Internal Quality Audits (Invoice Sanity report, Sample Audits) & drive reduction on identified errors-Trouble shoot issues, handle Escalations and provide RCA. Display end to end ownership on issue till resolution-Sharing process updates via team huddles and emails-Collaborate with OMKS/OMC to Drive process changes, updates, Documentations Show less