Vassilis Andreopoulos

Experience

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  Hanikian Hotel - Bellina Club

  Jul 1993 - Oct 1993

  Main Restaurant Waiter
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  Hanikian Hotel - Bellina Club

  May 1994 - Sept 1994

  Main Restaurant Waiter
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  Alexandros Palace Hotel

  May 1995 - Sept 1995

  Pool Bar - Tavern Supervisor
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  Hanikian Hotel - Bellina Club

  Apr 1996 - Oct 1996

  Pool Bar Supervisor
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  Hanikian Hotel - Bellina Club

  Jul 1997 - Dec 1997

  Snack Bar Supervisor
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  Porto Hydra Hotel

  Jun 1999 - Oct 1999

  Front Office Shift Leader
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  Porto Hydra Hotel

  May 2000 - Dec 2000

  Reservations Manager
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  Coral Hotel Athens

  Jan 2001 - Feb 2004

  • F&B Assistant Manager - Banquet Sales

    Jun 2002 - Feb 2004

  • Front Office Shift Leader - Night Auditor

    Jan 2001 - Jun 2002
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  EUROTEL Group

  Mar 2004 - Mar 2005

  Sales - Account Manager
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  MOSHI MOSHI the Asian Food House

  Sept 2005 - Jul 2010

  Owner

  Moshi Moshi was a small multi-Asian restaurant that I established together with my family at the center of Athens.

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  OK! Anytime Markets

  Aug 2010 - Jan 2012

  Future Franchisee
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  Aldemar Resorts

  Apr 2012 - Oct 2013

  Front Office Manager

  As a Front Office Manager, I was responsible for all front office operations and staff in both properties of Aldemar in Rhodes island: Paradise Mare (591 rooms) and Paradise Village (200 rooms). Among my core work activities are the following:• Guest allocation, arrival and departure procedures• Supervise employees and manage all day-to-day operations, ensuring the quality and the property procedures and standards• Provide information and directions to other departments (Housekeeping, Guest Relations, Maintenance, F&B) regarding the day-to-day operations• Handle guest problems and complaints and respond to requests from TOs• Manage controllable expenses to achieve budgeted goals• Maximize financial performance (up sales) of the department• Train new employees and be a role model for all students-trainees• Prepare weekly and monthly reports for the administration. Show less

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  Blue Lagoon Group

  Apr 2014 - Nov 2015

  Front Office Manager

  As a Front Office Manager, I was responsible for all front office operations and staff staff in Blue Lagoon Village 5* (366 rooms) in Kos island. Among my core work activities are the following:• Guest allocation, arrival and departure procedures• Supervise employees and manage all day-to-day operations, ensuring the quality and the property procedures and standards• Provide information and directions to other departments (Housekeeping, Guest Relations, Maintenance, F&B) regarding the day-to-day operations• Handle guest requests and complaints.• Manage controllable expenses to achieve budgeted goals• Maximize financial performance (up sales) of the department• Train new employees and be a role model for all students-trainees. Show less

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  Blue Lagoon Group

  Mar 2016 - Mar 2017

  Room Division Manager

  As a Room Division Manager, I was responsible for all front office and housekeeping operations and staff in Blue Lagoon Princess 5* (238 rooms) in Halkidiki. Among my core work activities are the following:• Guest allocation, arrival and departure procedures.• Supervise employees and manage all day-to-day operations, ensuring the quality and the property procedures and standards.• Provide information and directions to other departments (Housekeeping, Guest Relations, Maintenance, F&B) regarding the day-to-day operations.• Handle guest requests and complaints.• Manage controllable expenses to achieve budgeted goals.• Maximize financial performance (up sales) of the department.• Train new employees and be a role model for all students-trainees. Show less

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  Elounda Orama | Boutique Hotel

  Apr 2017 - Jan 2020

  Hotel Manager

  As a Hotel Manager, I was responsible for all operations at Elounda Orama | Boutique Hotel 4* (65 rooms) in Elounda, Crete. Among my core work activities were the following:• Pre-Opening planning and purchases• Supervise constructions during the renovation and finalize the set-up of all rooms and departments• Prepare all operation work-flow, procedures and policies• Finalize breakfast and dinner buffet menu, create all outlets menus• Daily purchases and cost-control• Reservations, guest allocation and invoicing• Recruit and train new employees• Supervise employees and manage all day-to-day operations, ensuring the quality and the property procedures and standards• Handle guest requests or complaints and respond to requests from TOs• Manage controllable expenses to achieve budgeted goals• Prepare all paper work for “Boutique Hotel” and “Greek Breakfast” certificates from Hellenic Chamber of Hotels. Show less

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  Santo Collection Oia

  Feb 2020 - Nov 2021

  General Manager

  As a General Manager, I was responsible for all operations at Santo Maris Oia Luxury Suites & Spa 5* (65 suites and villas) in Oia, Santorini.Among my core work activities were the following:• Cooperate closely with Group General Manager – Santorini Division and follow given objectives.• Along with Group General Manager – Santorini Division develop, implement and monitor the hotel's annual Operating and Capital Budget• Oversee day-to-day operations to ensure that an optimal level of guest experience is provided.• Prepare all required paperwork, including forms, reports and schedules.• Working closely with department heads and hold regular briefings and meetings.• Working closely with central offices (Sales, Marketing, HR, Accounting, Payroll) on a daily basis.• Resolve any customer complaints and avoid potential problems by reviewing and monitoring operational issues.• Enforce strict compliance with health and safety standards.• Ensure that all internal audit standards are met.• Respond to external audits to ensure continual quality improvement is achieved.• Be responsible for all hotel's quality systems (ISO 22000, Covid Shield, Green Key, Travelife, Greek Breakfast).• Oversee recruitment and training of new employees. Show less

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  Ella Resorts

  Feb 2022 - now

  General Manager