Oscar José Flores Cruz

Experience

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  ExxonMobil

  Feb 2005 - Feb 2012

  Managed a network of 25 service stations in Guatemala, optimizing profitability through strategic planning and operational excellence.Negotiated contracts with retail customers, ensuring brand representation and compliance with agreements.Collaborated with internal and external stakeholders for problem resolution and process improvement. Provided guidance and support for pricing system activities in the Americas South region.Managed system communications with internal and external parties for Argentina, Uruguay, and Paraguay.Delivered analysis to optimize margin and volume within pricing strategies.Implemented pricing according to market developments for ~800 service stations. In my role as a Pricing Operations Assistant at ExxonMobil in Guatemala, I was responsible for overseeing the pricing front-end system, ensuring proper documentation of price changes, and generating operational KPIs for the Americas South region. By collaborating with cross-functional teams, I was able to optimize pricing processes and drive efficiency within the organization. Led the implementation, training, and support for a new back office system for ExxonMobil service stations in Central America.Collaborated with cross-functional teams to ensure successful deployment and user adoption of the retail system automation.Achieved a seamless transition to the new system, resulting in increased operational efficiency and customer satisfaction. In my role as Site Manager at ExxonMobil Guatemala, I was responsible for managing, planning, and optimizing resources to drive business unit success. I led efforts to reduce turnover and increase staff efficiency, while also overseeing P&L management to ensure profitability. My focus on organizing and monitoring activities helped streamline operations and achieve company objectives. Ensured quality of products in On The Run stores and from vendors.Implemented production matrix to reduce food waste and increase profitability.Collaborated with team to optimize fast food area operations.

  • Retail Territory Manager

    Nov 2010 - Feb 2012

  • Pricing Power User & Pricing Operations Analyst

    Nov 2007 - Oct 2010

  • Pricing Operations Assistant

    Apr 2007 - Oct 2007

  • Project Leader For Retail System Automation

    Aug 2006 - Apr 2007

  • Site Manager

    Jul 2005 - Aug 2006

  • Fast Food Specialist

    Feb 2005 - Jul 2005
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  Puma Energy

  Mar 2012 - May 2012

  Retail Territory Manager

  In my role as a Retail Territory Manager at Puma Energy, I successfully managed a network of 25 service stations in Guatemala, optimizing profitability through strategic planning and operational excellence. Negotiated contracts with retail customers to ensure brand representation and compliance with agreements.Collaborated with internal and external stakeholders for problem resolution and process improvement.

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  Philip Morris International

  Sept 2012 - Mar 2015

  Led stock replenishment and distribution for Guatemala, El Salvador, Nicaragua, and Honduras, achieving financial and commercial KPI's.Oversaw procurement process ensuring adequate source of supply, price, terms, and delivery in conjunction with procurement cluster in Mexico.Planned and reported commercial information, including SOP process, forecast, sales KPI's, and identifying revenue opportunities. Developed and implemented sales strategies to meet national sales objectives and identify revenue opportunities by geographic territories.Managed sales information databases, conducted data analysis, and provided accurate business decision-making reports.Oversaw forecasting of finished product volumes based on sales projections and warehouse inventories.Supervised logistics center operations, including warehouse management and distribution to customers.

  • Commercial Operations Manager (Guatemala, El Salvador, Nicaragua and Honduras)

    Nov 2013 - Mar 2015

  • Sales Operations Manager (Guatemala and Honduras)

    Sept 2012 - Oct 2013
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  Telefónica

  Aug 2015 - May 2016

  Directed sales team to execute sales strategies, generate new business opportunities, and ensure customer retention.Defined sales projections and set monthly sales goals to drive revenue growth.Implemented efficient procedures to respond to market changes and provide comprehensive solutions to customers. As the SME Sales Chief at Telefónica in Guatemala, I led a dynamic sales team to drive revenue growth through strategic planning, customer retention, and efficient market response. I defined sales projections, set monthly goals, and generated new business opportunities to provide comprehensive solutions to customers.

  • Enterprises and Key Accounts Sales Chief

    Feb 2016 - May 2016

  • SME Sales Chief

    Aug 2015 - Jan 2016
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  Cargo Expreso

  Jul 2016 - Apr 2018

  Operations Manager

  Led operations, logistics, distribution, warehouse, and fleet management at Cargo Expreso in Guatemala.Managed over 20 logistics centers, 300 routes, and a team of 8 direct reports with 800 indirect reports.Ensured profitable and customer-oriented operations, optimizing efficiency and cost-effectiveness.

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  Walmart de México y Centroamérica

  Apr 2018 - Aug 2024

  Led operational management for 115 Discount stores (Despensa Familiar) and Discount Compact Hypermarket stores (Maxi Despensa) at Walmart de México y Centroamérica in Guatemala, overseeing profit and loss reporting and compliance with policies. Managed a team of 10 direct reports and 2,500 indirect reports.Implemented strategies to optimize store performance and drive profitability.Streamlined operational processes to enhance efficiency and customer satisfaction.Developed and mentored a high-performing team to achieve business objectives. Show less

  • Operations Deputy Director

    Sept 2020 - Aug 2024

  • Operations Deputy Director

    Apr 2019 - Sept 2020

  • Operations Manager

    Apr 2018 - Mar 2019