Simona Zhivkova

Simona Zhivkova

Customer Service Specialist

Followers of Simona Zhivkova13000 followers
location of Simona ZhivkovaBulgaria

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  • Timeline

  • About me

    Certified Systems Psychologist: Talks about: #relationships, #personalgrowth , #selfcare

  • Education

    • Sofia University St. Kliment Ohridski

      2018 - 2020
      Master of Philosophy - MPhil Industrial and Organizational Psychology
    • Sofia University St. Kliment Ohridski

      2014 - 2018
  • Experience

    • Mobiltel

      Aug 2016 - Jun 2017
      Customer Service Specialist
    • Easy Consult Ltd

      May 2018 - Aug 2019

      - Preparing documents for appointing an employees;- Creating and posting job advertisements;- Pre-screening resumes, pre-selection of candidates;- Initial phone interviews, organizing and conducting f2f interviews;- Communication with clients, preparing candidates` profiles;- Giving feedback to all candidates;- Keeps records of handing over the employees personnel files; Archivesthe personnel documents;

      • Senior Recruitment Specialist

        Nov 2018 - Aug 2019
      • Pre-Selection Associate Staffing and Outsourcing

        May 2018 - Nov 2018
    • Motion Software

      Sept 2019 - Nov 2022

      - Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary.- Support all core People processes, including but not limited to: onboarding, offboarding, monthly meetings, monthly payroll time tracking process and more- The main point of contact for all issues related to social benefits and technical equipment- Prepare and maintain reports needed to support the HR function and activities. Prepare periodic reports for management as required.- Maintain employee files and update HR database.- Assist in the development and implementation of an employee handbook and new personnel policies and procedures.- Actively participating in employer branding activities, incl. social media presence- Engagement and satisfaction initiatives support- Employees surveys: monitor employees, suggest ways to enhance employees' satisfaction, make sure the actions items based on people feedback are addressed properly- Daily communication and interaction with account managers, recruitment team, community team and consulting team- Social benefits Show less - Overall administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and updating internal databases, payroll, sick leaves, holidays, etc.).- Being a point of contact in the areas of hiring, releasing, etc.(all employment related documentation).- Processing, verifying and maintaining documentation and employe`s files in collaboration with an external payroll house.- Examining employee files to answer inquiries and provide information for personnel action.- Ensuring compliance with federal, state and local employment laws and regulations.- Maintaining all related documents for Health and safety at work.- Taking care of questions/ inssues related to GDPR matters Show less

      • People Operations Manager | Human Resources Generalist

        Sept 2021 - Nov 2022
      • Human Resources Generalist

        Sept 2019 - Sept 2021
    • SoftUni

      Sept 2019 - Sept 2021
      Human Resources Generalist

      - Overall administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and updating internal databases, payroll, sick leaves, holidays, etc.).- Being a point of contact in the areas of hiring, releasing, etc.(all employment related documentation).- Processing, verifying and maintaining documentation and employe`s files in collaboration with an external payroll house.- Examining employee files to answer inquiries and provide information for personnel action.- Ensuring compliance with federal, state and local employment laws and regulations.- Maintaining all related documents for Health and safety at work.- Taking care of questions/ inssues related to GDPR matters. Show less

    • Godel Technologies Europe

      Nov 2022 - Nov 2023
      Talent Acquisition Specialist | Еmployment branding expert І Event specialist
    • Mentor the Young

      Mar 2023 - Jun 2023
      Mentor
    • Self-employed

      Nov 2023 - now
      Consulting Psychologist
    • Freelance

      Nov 2023 - now
      Human Resources Recruitment Consultant
    • Okrilena Foundation

      Nov 2023 - now
      Consulting Psychologist
    • Mentor the Young

      Mar 2024 - now
      Mentor
  • Licenses & Certifications

    • Certified Resume Specialist: Politics and Legislation (CRS+HR)

      Китов център
    • ТРЗ и Личен състав

      Китов център
    • Agile Software Development

      Software University (SoftUni)
    • Marketing Fundamentals

      SoftUni Digital
  • Volunteer Experience

    • Mentor

      Issued by Mentor the Young on Mar 2023
      Mentor the YoungAssociated with Simona Zhivkova
    • Psychotherapist

      Issued by Okrilena Foundation on Feb 2023
      Okrilena FoundationAssociated with Simona Zhivkova