
Simona Zhivkova
Customer Service Specialist

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About me
Certified Systems Psychologist: Talks about: #relationships, #personalgrowth , #selfcare
Education

Sofia University St. Kliment Ohridski
2018 - 2020Master of Philosophy - MPhil Industrial and Organizational Psychology
Sofia University St. Kliment Ohridski
2014 - 2018
Experience

Mobiltel
Aug 2016 - Jun 2017Customer Service Specialist
Easy Consult Ltd
May 2018 - Aug 2019- Preparing documents for appointing an employees;- Creating and posting job advertisements;- Pre-screening resumes, pre-selection of candidates;- Initial phone interviews, organizing and conducting f2f interviews;- Communication with clients, preparing candidates` profiles;- Giving feedback to all candidates;- Keeps records of handing over the employees personnel files; Archivesthe personnel documents;
Senior Recruitment Specialist
Nov 2018 - Aug 2019Pre-Selection Associate Staffing and Outsourcing
May 2018 - Nov 2018

Motion Software
Sept 2019 - Nov 2022- Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary.- Support all core People processes, including but not limited to: onboarding, offboarding, monthly meetings, monthly payroll time tracking process and more- The main point of contact for all issues related to social benefits and technical equipment- Prepare and maintain reports needed to support the HR function and activities. Prepare periodic reports for management as required.- Maintain employee files and update HR database.- Assist in the development and implementation of an employee handbook and new personnel policies and procedures.- Actively participating in employer branding activities, incl. social media presence- Engagement and satisfaction initiatives support- Employees surveys: monitor employees, suggest ways to enhance employees' satisfaction, make sure the actions items based on people feedback are addressed properly- Daily communication and interaction with account managers, recruitment team, community team and consulting team- Social benefits Show less - Overall administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and updating internal databases, payroll, sick leaves, holidays, etc.).- Being a point of contact in the areas of hiring, releasing, etc.(all employment related documentation).- Processing, verifying and maintaining documentation and employe`s files in collaboration with an external payroll house.- Examining employee files to answer inquiries and provide information for personnel action.- Ensuring compliance with federal, state and local employment laws and regulations.- Maintaining all related documents for Health and safety at work.- Taking care of questions/ inssues related to GDPR matters Show less
People Operations Manager | Human Resources Generalist
Sept 2021 - Nov 2022Human Resources Generalist
Sept 2019 - Sept 2021

SoftUni
Sept 2019 - Sept 2021Human Resources Generalist- Overall administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and updating internal databases, payroll, sick leaves, holidays, etc.).- Being a point of contact in the areas of hiring, releasing, etc.(all employment related documentation).- Processing, verifying and maintaining documentation and employe`s files in collaboration with an external payroll house.- Examining employee files to answer inquiries and provide information for personnel action.- Ensuring compliance with federal, state and local employment laws and regulations.- Maintaining all related documents for Health and safety at work.- Taking care of questions/ inssues related to GDPR matters. Show less

Godel Technologies Europe
Nov 2022 - Nov 2023Talent Acquisition Specialist | Еmployment branding expert І Event specialist
Mentor the Young
Mar 2023 - Jun 2023Mentor
Self-employed
Nov 2023 - nowConsulting Psychologist
Freelance
Nov 2023 - nowHuman Resources Recruitment Consultant
Okrilena Foundation
Nov 2023 - nowConsulting Psychologist
Mentor the Young
Mar 2024 - nowMentor
Licenses & Certifications

Certified Resume Specialist: Politics and Legislation (CRS+HR)
Китов център
ТРЗ и Личен състав
Китов център.webp)
Agile Software Development
Software University (SoftUni)
Marketing Fundamentals
SoftUni Digital
Volunteer Experience
Mentor
Issued by Mentor the Young on Mar 2023
Associated with Simona ZhivkovaPsychotherapist
Issued by Okrilena Foundation on Feb 2023
Associated with Simona Zhivkova
Languages
- enEnglish
- buBulgarian
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