Viceroy -

Experience

• 

  Lion Parcel

  Jun 2019 - Sept 2021

  - Communicated technical information to non-technical audiences using easy-to-understand language within text.- Developed clear and easy-to-understand tutorials to help end-users use a variety of applications. - Guided staff on use of hard and software applications, supporting ongoing learning.- Created materials and facilitated training sessions to teach employees new processes and software.

  • Technical Writer

    Jul 2020 - Sept 2021

  • System Trainer

    Jun 2019 - Jul 2020
• 

  FUSE GROUP

  Sept 2021 - Jun 2022

  Product Operations

  - Facilitate communication between different teams to ensure that everyone is informed about product updates, changes, and priorities- Troubleshoot any issues/problems that may arise with our system. This involves finding root causes and implementing solutions

• 

  Moladin

  Jul 2022 - now

  - Prepare and deliver regular updates and reports to stakeholders on project status, key milestones, and performance metrics. Foster strong relationships with internal teams and external partners to drive collaboration and achieve shared goals.- Assist in the planning, execution, and delivery of product initiatives to launch.- Serve as a primary point of contact for user inquiries, feedback, and support requests- Identify opportunities to optimize operational processes and workflows to enhance efficiency and productivity Show less - Facilitate communication between Product, Engineer, and stakeholder to solve an issue- Troubleshoot any issues/problems that may arise with our system. This involves finding root causes and implementing solutions- Leveraged data-driven insights to identify areas for improvement in product performance, user experience, and operational efficiency- Developed comprehensive documentation, training materials, and standard operating procedures to facilitate knowledge sharing and onboarding for new team members and related stakeholders- Proactively identified opportunities for process optimization, automation, and efficiency gains within the product operations function Show less

  • Associate Product Operation Manager

    Feb 2024 - now

  • Product Operations Associate

    Jul 2022 - Feb 2024