Luke Rotter

Experience

• 

  Macy's

  Jun 2014 - Dec 2014

  Assistant Buyer

  Assisted in the planning and execution of ads in online, print and mobile for upcoming sales. Analyzed purchase trends to identify best sellers for floor optimization.

• 

  ISS | Institutional Shareholder Services

  Dec 2014 - Jun 2015

  Data Analyst

  Part of a data analysis team who specialized in parsing and analyzing executive compensation data.

• 

  Navaera Worldwide

  Jun 2015 - Jun 2024

  Most senior member of the Product Experts Group responsible for coordinating customer success and new SaaS sales within North America. Lead the Product Experts Group as they provide solutions, support and training to end users. Engage with clients to provide recommendations on implementation approaches for tailored solutions. Advised end users on system best practices to make certain of client success and adoption. Performed quality assurance to ensure new application releases were feature complete. Educated and trained clients on product functions and applications. Assisted the Client Care team in diagnosing and resolving client knowledge, platform and system issues related to Navaera’s suite of applications.

  • Senior Manager Product Experts Group

    Jul 2023 - Jun 2024

  • Manager Product Experts Group

    Jul 2019 - Jul 2023

  • Senior Associate, Product Experts Group

    Jun 2017 - Jun 2019

  • Associate Product Experts Group

    Jun 2015 - Jun 2017