Suzanne Harris

Experience

• 

  DRT Scientific

  Jan 2016 - Mar 2019

  Data Entry Clerk

  • Transferred data from paper formats into computer files or database systems by using keyboards and data recorders.• Scheduled and arranged numerous appointments for clients.• Generated labels and performed all material functions encompassing copies and faxes.• Recorded inventory and maintained an appropriate level of supplies according to established standards.• Collected payments from multiple customers such as running digital P-cards.

• 

  Kelly

  Dec 2016 - Jun 2017

  Grade 8 Teacher

  • Supported activities across the 8th-grade intensive reading and language arts team.• Created detailed lesson plans and learning modules in conjunction with colleagues.• Used Microsoft Office including Excel for grade books and Outlook for e-mails.• Contributed to ongoing staff training sessions and development workshops.

• 

  Cass Information Systems

  Mar 2019 - Jul 2020

  Client Support Representative

  • Rendered exceptional expertise in verifying flagship software and producing documentation throughout SDLC.• Cooperated with waste hauling vendors regarding identifying routing issues and improving services and contracts.• Handled inbound/outbound calls and e-mail from clients by responding to inquiries and resolving problems regarding equipment deliveries, invoicing, and service setup.• Maintained the accurate records through close collaboration with vendors and clients.• Utilized Microsoft Office programs together with industry specific software. Show less

• 

  Routeware, Inc.

  Jul 2020 - Jan 2024

  • Steer efforts to establish, retain, and publish end-user documentation regarding software processes for new employment and client through the utilization of Mac OS X machine.• Oversee and update the Confluence database with information documents and how-to articles; employ Confluence’s macro integrations with documents.• Communicate daily across departments with SMEs such as development, data team, quality assurance, and system/software architects to develop knowledge and understanding of product operations and best practices throughout PDLC—Relay info to other departments.• Conduct effective internal training program for customer support, product specialists, and account management teams to coach them on the system processes.• Leverage solid expertise in recording and resolving new issues and procedures for 1,000-3,000 customer cases on a monthly basis.• Implemented Active Directory, RDP, SQL Server Management Studio, Crystal Reports, and industry-specific software by administrating client databases.• Employ solid troubleshooting skills in resolving issues of products including AVD, Android tablets/applications, SaaS, and client-specific external hardware integration. Show less

  • Customer Success Enablement Specialist

    Oct 2022 - Jan 2024

  • Technical Support Team Lead

    Jul 2020 - Oct 2022
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  Jackrabbit Technologies

  Jan 2024 - now

  Technical Help Content Writer