Crystal Deperry

Experience

• 

  State Street

  Mar 2001 - Dec 2002

  Cash Analyst
• 

  U.S. Bank

  Jan 2003 - Nov 2022

  National Representative across 50+ offices for online Client Portal, Pivot. Single point contact for internal staff to provide training, demos and problem-solving solutions; lead client deployment role out across division. Worked with program developers, process owners and Business Line owners to prioritize back log enhancement requests as well as testing future system enhancements. Created future roadmaps for short- and long-term goals of the bank and Pivot platform . Updated job aids, created user stories for development, marketing collateral, client videos and client user guide. Acted as single point contact and maintains Hartford’s largest state agency client relationship with revenue over $500,000. Show less Northeast Regional Representative for online Client Portal, Pivot. Provided training to internal staff and clients as well as demos and problem-solving solutions. Lead client deployment role out across Global Corporate Trust. BL coordinator to prioritize back log enhancement requests with program developers. Managed a wide variety of customer relationships for various municipal/corporate bond financing's, Corporate M&A Escrows and Reinsurance Trusts. Participated in special projects and leadership development activities. Show less

  • Vice President & Online Client Portal Relationship Manager

    Jan 2019 - Nov 2022

  • Vice President & Relationship Manager

    Sept 2012 - Jan 2019

  • Assistant Vice President

    Jul 2008 - Sept 2012

  • Trust Officer

    Aug 2005 - Jul 2008

  • Account Setup Specialist

    Jan 2003 - Aug 2005
• 

  Wilmington Trust

  Nov 2022 - now

  Senior Vice President/ Digital Product Owner