Brett Smith

Experience

• 

  Commonwealth Bank of Australia

  Feb 1993 - Feb 1997

  Foreign Exchange Settlements Officer

  Back office admin functions, confirming forex instructions via telex

• 

  Integral Energy

  Nov 1999 - Mar 2009

  Engineering Officer - Data Services

  - Perform checks on data accuracy and completeness of data sets, prior to delivery to National Electricity Market (NEM) participants- Assist Endeavour Energy’s settlements branch in data analysis to prepare data for delivery to NSW Treasury- Managing the Integral Energy data warehouse, adding files to Energy+ when the automatic process fails, checking and fixing corrupted data files- Continuously identifying improvements and communicating back to the section manager- Subject matter expert (SME) representing metering for various projects as required (Queensland market entry and dual fuel) Show less

• 

  Endeavour Energy (NSW)

  Mar 2009 - now

  Directly supporting the Fleet Manager and overseeing the operational running of the fleet admin team. My goal is to optimise fleet operations through the establishment, monitoring and interpretation of critical metrics, focusing on utilisation, budget planning to enable informed and efficient management of the company fleet and purchasing. Early challenges in this role are our fleet utilisation, required to maintain an appropriate sized fleet, and to assist in reaching global sustainability targets. This initiative will rely on establishing and maintain an effective fleet telematics system which enables the safe and efficient operation of the company fleet. Show less Directly supporting both the Fleet management team and our workshop maintenance teams, through database management, reporting and training, while exploring new ways to transform a highly manual set of process into the digital age.• Maintaining the Fleet Equipment Register in an accurate and efficient manner.• Processing and maintaining records relating to motor vehicle subsidies.• Developing and maintaining effective reporting models.• Manage lease vendors for the light commercial and passenger fleet.• Review monthly invoicing for leasing activities and fuel usage.• System administrator and trainer for the AusFleet system.• Provide analysis on all aspects within Fleet Services and support teams (Sustainability, Finance and Safety).• Supporting the Fleet Manager processes and filling in as required in periods of leave.Key Achievement: Project managed and delivered the new fleet management system – AusFleet, which brings maintenance scheduling, reporting and unified asset management, allowing informed decisions to be made in Fleet matters. Show less • Manage on-site vendors for aged incidents queue• Monitor and measure vendor service performance levels• Manage the end to end ICT customer service experience• Manage customer escalations through to resolution• Manage company-wide communications on behalf of the Technology branch• System administrator for Maas360 (Mobile Device Management)Key Achievement: Worked with Field Mobility improvement program to extract and analyse incident data to identify incident trends and identify focus areas for process improvement. This work resulted in a reduction of future incidents and improved the “time to resolution”, generating a productivity improvement and assisted in creating a positive experience for our field workers. Show less (This role includes Quality Assurance duties)• Develop and implement a change management framework• Develop, implement and deliver change management activities• Train project managers and stakeholders in the ADKAR change management methodology• Creation of impact assessment template to assist in planning for change management activities to be used for projects• Stakeholder identification and engagement for change management activities• Create, review and approve change management and quality assurance documents for ICT projects• Performed implementation readiness assessments on each project prior to CCC approval Show less - Resolve service requests and incidents for supported IT systems- System administration functions for both Ellipse and Figtree- Engage business customers and vendors to identify service improvements- Manage IT incidents and act as a point of escalation- Analyse business needs and document requirements to gain agreement prior to the build and delivery of tasks and projects- Assist the business in UAT activities through test plan creation, UAT execution defect management and signoff- Conducting statistical analysis on market segments in order to highlight process issues throughout the business, for presentation at the weekly executive meetings Show less

  • Fleet Operations Manager

    May 2024 - now

  • Fleet Operations Analyst

    Jul 2020 - May 2024

  • ICT Service Provider

    Dec 2016 - Jun 2020

  • Change Analyst

    Jul 2014 - Nov 2016

  • Business Analyst

    Mar 2009 - Jul 2014