Akshay Phalnikar

Experience

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  Accor

  Dec 2014 - Apr 2015

  Industrial exposure trainee
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  The Indian Hotels Company Limited (IHCL)

  Jun 2016 - Aug 2022

  Guest Services Associate

  Key Areas of Responsibility:•Customer Satisfaction: Solely responsiblefor the satisfaction of all guests dining in myVenue. This includes creating new and eclecticdining experiences for all our guests.•Events: Planning and setting up to host private parties, Sun-downers, Launch Events/ Activations etc and successful implementation of the same. Also Led group of people to make it successful.•Bar Inventory: Responsible for upkeep of Bar stock and maintaining Inventory of the same.•Cashiering: Responsible for billings and cashiering procedure Including daily audit reports.TAJ-Tajness is build on three parameters T-TRUST• Fairness with all stakeholders• Openness and transparency inwhat we do• Free flow of information• Alignment of all stakeholders• Build and strengthen long-termrelationshipsA-AWARENESS• Enhance awareness around ourplans, strategies, tactics, processes• Work together to create greaterenterprise value• Participative in our decisionmaking• Imbibe a sense of belonging acrossall stakeholdersJ-JOY• Derive joy and happiness fromwhat we do and how we do it• Serve all stakeholders with joy andutmost dedication• Create and maintain anenvironment where there is joy andhappiness, where people arerespected and diversity is celebrated• Share our success with allstakeholders. Show less

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  Accor

  Feb 2024 - now

  As a member of the pre-opening team atNovotel Mumbai International Airport, I always felt a sense of achievement and pride in knowing that I actually contributed to building the systems and procedures that are used to run the hotel.While working at Novotel Mumbai International Airport as Team Leader, I have been exposed to following aspects of my Profession.•Part of Pre- opening Team.•Preparing Standard Operating Procedure (SOPs).•Setting up the System.•Setting up the service of sequence.•Inventory and procurement.•Planning and strategy.•Trainings.•Quality assurance and inspection.•Soft Opening and Trail Runs.•Marketing and Promotion.•Grand Opening Of The Hotel. Show less

  • Executive- Food and Beverage

    Sept 2022 - now

  • Task Force- Supervisor food and beverage

    Feb 2024 - Feb 2024