Susan Letting

Experience

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  Indra

  Oct 2006 - Feb 2013

  IT Systems Consultant

   Collecting, analysing and documenting user requirements. Designing technical and functional specification documents for system enhancements.  Documenting and updating processes, procedures and manuals. Modular Software testing of enhancements to ensure Quality assurance. Designing, documenting and executing User Acceptance Tests.  Resolving system incidences and bugs. End-user Support and training and System Maintenance Interfacing the Customer Management System with the SAP accounting system. Interfacing the Customer Management System with the Prepaid System. Enforce and prepare Key Performance Indicators (KPIs) used by the Regulatory bodies. Show less

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  Cellulant

  Mar 2013 - May 2014

  Technical Lead

   Gathering user requirements from clients, audit, finance and marketing teams and translating those ideas into detailed requirements, for the facilitation of feature development. Configuration and deployment of Cellulant products on client’s sites. System integration with core applications to deliver mobile solutions. Maintenance and monitoring of installed products to achieve their intended optimum performance in the delivery of services. Training the clients and the support team on the various technical systems implemented. Regular communication and constant reporting, support and other stake holders during the lifetime of the system. Carry out and document all of the site specific testing. Trouble shoot any issues that arise during the installation be part of the testing or reported by the customer. Manage incidents by identifying them, carrying out root cause analysis and proposing solutions for the same. Document all the processes and procedures. Assign tasks and monitor Engineers assigned to my team. Generate QOS Reports and dashboards for the clients. Arrange for and co-ordinate monthly service delivery meetings. Show less

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  APA Insurance Limited

  May 2014 - Oct 2016

  Business Systems Analyst

   Conducting requirements gathering, analysis and translating user requirements to technical documents to be used in system enhancement. Plan and conduct training on new developments on Reports, System releases, fixes and patches for the Medical Application Systems within the Group. Analyze reports requirements, design, and develop reports for The Medical Application Systems within the Group. Plan and Perform regular health checks, Security and Audits to the Medical Application Systems & Databases within the Group. Product/solution development to addresses internal business needs. Document procedures, processes and user manuals for reference within the department and the organization. Act as a link between the Vendors and the users to ensure user requirements have been properly captured and documented and is what is delivered. Maintain confidentiality with regard to the information in any form, being processed, stored or accessed within the network to enforce governance, regulation and compliance. Perform thorough Root Cause Analysis (RCA) for the errors and changes in the Medical Application Systems within the Group and recommend/implement the best solutions. Show less

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  Jubilee Insurance

  Oct 2016 - Nov 2017

  Business Systems Analyst

   In charge of the Medical insurance system to ensure it performs optimally to serve the business needs. Elicit user requirements using meetings, interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with users to analyze information needs and functional requirements and deliver the Use case and Functional requirements (Business Requirement Document) as needed. Collaborate with systems analysts and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs. System integration with third party applications to facilitate the development of value-added products. Monitor project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Provides references for users by writing and maintaining user documentation, providing help desk support and training users. Analyze reports requirements and design reports layouts. Develop and maintain accurate, complete and reliable reports. Perform analysis on current trends and patterns and advise the business for informed decision making. Act as the liaison between the business units, technology teams and support teams. Show less

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  NewLight Africa

  Apr 2018 - Apr 2019

  IT Business Analyst

   Facilitating & Documenting Detailed Business & System Requirements a. Document requirements (existing & new, business rules & processes) - to be used for building new systems, training & operating manuals. Including facilitating discussions with relevant parties on business process improvements & advising on possible solutions – including latent opportunities that the user has not yet imagined.b. Work with users, management, the Product Owner & external consultants to design optimal workflows, data structures and system designs.c. Clearly document specifications for development work.  Enhancing & Building Systems & Integrations a. Building new systems and enhancing existing systems within the AppSheet environment, including writing scripts that may be required for configuration. b. Work with third parties on system integrations.c. Work with external consultants to effect any database changes where needed. d. Oversee, support and/or action any data migrations required.  System Support, Testing & Traininga. Provide internal support & training on the tools, technologies and systems used by NLA! b. Test app enhancements, new apps and integrations to ensure they are fit for purpose.  Data Analysis & Business Information Deliverya. Monitor data accuracy and initiate corrections with relevant business owners, as needed. b. Write SQL queries to extract needed information and for ETL use.c. Design & build management information dashboards and/or reports from time to time, using tools such as Google Data Studio, Google Sheets, MSExcel. Show less

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  Population Services International

  Apr 2019 - now

  Responsibilities-Product Strategy and Evangelism: Develop, execute and communicate the product vision, strategy and roadmap for the products portfolio. Represent the department by promoting the product portfolio and advocating for its value through presentations, conferences, webinars, internal and external communications.-Team Management: Manage and mentor a team of product owners, developers, and QA team ensuring adequate resourcing and optimal productivity.-Product Development: Work with cross-functional teams to define product requirements, create prototypes, and oversee the agile development process delivering quality digital solutions cost effectively and within schedule as well as working with digital marketing team to align on launch plans, including product positioning, messaging.-Market Research and Analysis: Conduct market research and analysis to understand industry trends, user trends, and competitor activity to inform new opportunities and development areas.-Stakeholder Management: Lead collaborations and maintain relationships with Digital Health & Monitoring functional leads, vendors, development teams and other strategic technical partners by providing direction to ensure strategic product positioning in line with product strategy.-Drive best practices to guide the team and establish ways of working in an Agile environment. Show less Responsibilities:• Manage product development roadmap for consumer and workforce-facing digital tools such as PSI’s Workforce app and Location Services. • Support country teams to gather, prototype, and establish project requirements. • Capture, prioritize, and generalize features requests from project teams to position product developments for global scalability. • Translate project requirements, data flows, and business processes into functional and non-functional system requirements to support routine monitoring. • Manage development team resources and agile development processes and ensure timely delivery of technical solutions. • Manage system configuration and development processes. • Manage internal testing of the digital solutions before deployment. • Manage automation and documentation of system configurations for reference. • Support/facilitate change management for new releases and change Requests. • Lead communications and evidence generation efforts around core products, including via presentations, blog posts, and conference representation. Show less Responsibilities: Support country teams to gather, prototype, and establish project requirements. Conduct journey mapping, following a potential client journey from initial contact, to service uptake, to ongoing retention Translate project requirements, data flows, and business processes into functional and non-functional system requirements Map business processes to data requirements to support routine data monitoring of projects Support on strengthening the use of data generated through the projects by applying an institutional ‘Data to Action Framework’ approach Support/facilitate change management for New releases and Change Requests Support system configuration for Android and Progressive Web Apps (PWA) Undertake internal testing of the digital solutions before deployment Automation and documentation of system configurations for reference Show less

  • Senior Manager, Digital Health Solutions

    Jan 2024 - now

  • Digital Product Manager

    Apr 2021 - Feb 2024

  • Business Requirements Analyst

    Apr 2019 - Mar 2021