R. Scott Uhls

Experience

• 

  Circuit City

  Jun 2007 - Jun 2008

  Senior Product Specialist

  •Maintained a 90% customer satisfaction rating while conducting sales•Received BOSE award for consistent and accurate presentations of Bose products•Trained newer employees on product information and product sales•Demonstrated the use of products for customers

• 

  Pacific Patrol Services

  Dec 2010 - Apr 2015

  Security Officer

  •Liaised with clients and associated business managers•De-escalated conflict situations with tactical communication•Documented maintenance issues discovered while on patrol•Liaised with local and federal law enforcement operations•Trained other security officers in site-specific and general practices

• 

  Gerding Edlen

  Apr 2014 - Jul 2018

  Front Desk Concierge

  •Strategized with Community Manager to maintain Front Desk Procedures•Liaised with the security contractors•Received and documented resident complaints and maintenance issues•Received, recorded, and stored packages

• 

  Greystar

  Jul 2018 - Aug 2023

  Concierge Manager

  •Promoted to Concierge manager after 2 years for increasing team morale, creating new and higher team expectations, thoroughly reviewing team work, and consisting meeting corporate goals.•Presented with Regional Service Award as recognition for endeavors to serve the community and the management group•Manage front desk team, including strategy development and execution, and recruitment and training of concierge team members•Strategized with Community Manager and created key core handbook for the team and security contractors•Liaised with the security contractors and oversaw the development and implementation of new security contracts. •Increased revenue intake from various amenity options through thorough auditing of charges and payments.•Coordinated Resident Events on behalf of the company. Show less

• 

  Fair Oaks Farms

  Sept 2023 - now

  Assistant General Manager Hotel

  • Conduct inventory orders and manage invoices for the hotel• Organize team member schedules and make sure each shift has the proper support to succeed in maintaining good customer service standards and be manageable by the staff• Coordinate with other teams on the farm and make sure that all events and processes run smoothly in their relations to the hotel• Respond to customer complaints and attempt to alleviate any and all customer service issues