R. Scott Uhls

R. Scott Uhls

Senior Product Specialist

Followers of R. Scott Uhls401 followers
location of R. Scott UhlsDemotte, Indiana, United States

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  • Timeline

  • About me

    Hotel Assistant General Manager with a priority on Customer Experiences

  • Education

    • Norwich University

      2015 - 2017
      Master of Arts (M.A.) Diplomacy - International Conflict Managment 3.5

      Activities and Societies: Sigma Iota Rho

    • Portland State University

      2007 - 2013
      Bachelor of Arts (B.A.) International/Global Studies

      Activities and Societies: Phi Delta Theta Fraternity - Vice President Studied International Relations and Conflict Resolution

    • University of Ulsan

      2008 - 2010
      Certificate of Completion Level 2 Language Immersion Program Korean Studies 3.0

      Activities and Societies: Language Immersion Program Studied Korean Language and History

  • Experience

    • Circuit City

      Jun 2007 - Jun 2008
      Senior Product Specialist

      •Maintained a 90% customer satisfaction rating while conducting sales•Received BOSE award for consistent and accurate presentations of Bose products•Trained newer employees on product information and product sales•Demonstrated the use of products for customers

    • Pacific Patrol Services

      Dec 2010 - Apr 2015
      Security Officer

      •Liaised with clients and associated business managers•De-escalated conflict situations with tactical communication•Documented maintenance issues discovered while on patrol•Liaised with local and federal law enforcement operations•Trained other security officers in site-specific and general practices

    • Gerding Edlen

      Apr 2014 - Jul 2018
      Front Desk Concierge

      •Strategized with Community Manager to maintain Front Desk Procedures•Liaised with the security contractors•Received and documented resident complaints and maintenance issues•Received, recorded, and stored packages

    • Greystar

      Jul 2018 - Aug 2023
      Concierge Manager

      •Promoted to Concierge manager after 2 years for increasing team morale, creating new and higher team expectations, thoroughly reviewing team work, and consisting meeting corporate goals.•Presented with Regional Service Award as recognition for endeavors to serve the community and the management group•Manage front desk team, including strategy development and execution, and recruitment and training of concierge team members•Strategized with Community Manager and created key core handbook for the team and security contractors•Liaised with the security contractors and oversaw the development and implementation of new security contracts. •Increased revenue intake from various amenity options through thorough auditing of charges and payments.•Coordinated Resident Events on behalf of the company. Show less

    • Fair Oaks Farms

      Sept 2023 - now
      Assistant General Manager Hotel

      • Conduct inventory orders and manage invoices for the hotel• Organize team member schedules and make sure each shift has the proper support to succeed in maintaining good customer service standards and be manageable by the staff• Coordinate with other teams on the farm and make sure that all events and processes run smoothly in their relations to the hotel• Respond to customer complaints and attempt to alleviate any and all customer service issues

  • Licenses & Certifications

    • International Politics in the Korean Peninsula

      EdX
      Feb 2019
      View certificate certificate
    • EdX Verified Certificate for Introduction to Game Design: Game Systems and Balances

      EdX
      Jul 2022
      View certificate certificate
    • EdX Verified Certificate for Introduction to Game Design: Process and Creation

      EdX
      Jun 2022
      View certificate certificate
    • X Series: Introduction to Game Design

      LaSalle College Vancouver
      Jul 2022
      View certificate certificate
    • EdX Verified Certificate for Introduction to the Psychological Aspects in Game Design

      EdX
      May 2022
      View certificate certificate
  • Honors & Awards

    • Awarded to R. Scott Uhls
      2022 Service Award Greystar May 2022 Given a recognition award for service given to the property
    • Awarded to R. Scott Uhls
      Eagle Scout Award Boy Scouts Of America Jul 2002