Metta Madhu

Experience

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  Hathway Cable & Datacom Ltd

  Jan 2003 - Jan 2005

  Customer Support Engineer
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  City Online Services Ltd

  Jan 2004 - Jan 2005

  Customer Support Engineer

  • Installation & Managing Broadband Modems, and VOIP routers, Installation & Config-uring RF Antennas, Installation and Configuration of VOIP – Grandstream brand Phones.• Installing various software like Visual Route, IP Scan, IP traffic Monitor, NetStumbler, EtherDetect Packet Sniffer, Ethereal Network Analyzer, PRTG Traffic Grapher and etc.,• Handle the PCs / Workstation / Server related complaints from various departments within the organization and resolve them.• The network comprises of High end Servers with varying different Hardware configura-tions & capacities. The Primary Job responsibilities are Installing and configuring Work-stations and equip them with all programs used by the users and Installing and configur-ing Network resources such as Printers, Scanners over the network for the users to be able to access them. Router configuration and firewall installation.• The network comprises of High end Servers with varying different H/W configurations & capacities. The Primary Job responsibilities are providing customer support for in-stalling and troubleshooting wireless devices like multifunction printers (All-in-One’s), laptops.• Implementing Internet Security Services Show less

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  IBM India Private Limited

  May 2007 - Dec 2012

  Team Leader
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  Concentrix

  Jan 2013 - Mar 2021

  Emergency Response Officer

  • Above 8 Years of Experience in Access Controlling Equipments with Software, Fire and Safety Equipments, and CCTV Equipments, installation, configuration and maintenance with World Leading MNC.• Installation & Configuring standalone application i.e. Secure Perfect Application software a GE product and its related Databases like SQL.• Installation & Configuring web based application i.e. Secure Perfect – Standalone applica-tion, Picture Perfect – Web based application, a GE product and its related Databases like SQL.• Installing and Managing Electronic Fire Management equipments like EST 3 FAS Panels, Smoke Detectors, Fire Detectors and VESDA instruments etc.• EST 3 Fire Panel controlling Software, HASP software.• Installation & Management of Hardware, Software, Networking infrastructure.• Handle the CCTV Cameras, DVR, DVSE and its Installation, Configuration and Mainte-nance including software like Wavelet Reader.• Handling of Fire Panel with Software i.e. Fireworks. • Installation and Configuring of Network CCTV Cameras with Server application like Verint of Samsung.• Around 10 Years of experience in Hardware, and Network Engineering especially in ISP (Broadband) Sector.• Extensive knowledge of Windows 98 / Me, Xp, Windows 2000, Win 7 / Win 8, Redhat Linux, Sun Solaris, Windows NT Server 4.0, Novell NetWare Operating Systems. • Good Skills in Configuring Client / Server Networks.• Good working knowledge on Lotus Notes, Microsoft Outlook for Mailing.• Working and configuring knowledge on PeopleSoft for IBM Domains.• Extensive knowledge in Hardware and Software installation, configuration and mainte-nance. • 24*7 working environment experience.• Sound Knowledge in Setup Networks like Mapping, Cabling, Crimping, Termination, etc.,• Very good experienced in the assembling and repair of personal computers (Desktops, Lap-tops).• Excellent problem solving and troubleshooting skills. Committed to excellent customer relations. Show less

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  SISPL

  Dec 2022 - Jun 2023

  Branch Manager
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  National Institute of Technology, Andhra Pradesh

  Oct 2023 - now

  Technical Associate