Ivana Puhalovic

Experience

• 

  DELFI knjižare

  Jan 2010 - Jan 2019

  Bookstore Manager

  Established and maintained bookstore policies and procedures, pricing models, sales and return policies and other operations guidelinesMaintained records of all publishers and contact information filesSuggested additional responsibilities, training, and educational resources for improving employee performance and achieving promotionCommunicated with the upper management department for margins and profit analysisCollaborated with publishers and sales representatives

• 

  NCR Corporation

  Jan 2019 - Jan 2022

  Configurated changes in centralized database in response to new client promotions, pricing changes, supply-chain or labor management related updates, as well other updates which directly affect in-store operation of the Point-of-Sale systemPerformed Design of Point-of-Sale system panels and buttons and tested in virtual labsTroubleshooted issues that arise from clients and other team members and escalated appropriatelyFunctioned as subject matter expert to clients and provided technical expertise and issue resolution in an efficient manner Show less Increased customer satisfaction by proactively managing customer’s accountsCollaborated with Finance department on resolving billing issues and customer disputesCompleted financial analysis, resulting in increase in regular paymentsGenerated daily reports in response to specific requests from Sales team and hospitality clientsCreated documentation for resolving issues to minimize team resolution times and increasing client satisfactionCompiled, formatted and distributed, weekly, monthly and quarterly reports using advanced skills in Microsoft ExcelOversaw the process of placing and tracking ordersProvided quick support and solutions to customers Show less

  • PS Technical Consultant I

    Jan 2021 - Jan 2022

  • Customer Success Analyst

    Jan 2019 - Jan 2021
• 

  NCR Voyix

  Jan 2022 - now

  CFC Configuration center, Command Center, Aloha Online Ordering SMEImproving system efficiency by consulting with end-users and providing innovative solutionsDiagnosing, isolating and implementing remedies for system failures caused by software errorsAnalyzing, designing and implementing software mechanisms to improve software stability, performance and reusability.Resolving and providing best solutions for complex tasks and requestsCoordinating directly with clients, leading conference calls and presentations for client's needsManaging customer's requests via Quick Base portalMentoring new hires and providing training and workflows Show less

  • Revenue Operations Supervisor

    Mar 2024 - now

  • PS Technical Consultant II Team Leader

    Jan 2022 - Mar 2024