Michael Blue

Experience

• 

  Bridgestone Firestone

  Jul 1995 - Jan 2012

  Doper

  Operation of the manual doper station, including maintenance and cleaning. Transport of green tiresthroughout the facility using sit down forklift and standup/sitdown tugger. Organization and securing of materials on pallets and boxes, Performed routine post and pre-inspections to ensure proper workings of forklift and doper equipment. Weighing of materials, and recording weight and other production information on labels and tags to ensure product conformity.

• 

  AT&T

  Apr 2013 - Oct 2014

  CSR/Tech Support

  Provide excellent, professional customer service and DSL internet troubleshooting for AT&T high speed internet subscribers. Multitasking using various pc software systems to diagnose and repair customers DSL internet connections. Configure and troubleshoot AT&T/Yahoo email accounts, and provided support for network connectivity issues. Educate customers on computer malware such as viruses and pc spyware and internet security.

• 

  COECO Office Systems

  May 2015 - Sept 2017

  IT Help Desk

  Provide 1st and 2nd level telephone and email support for standard functions and network administration of multi-function printers, copiers, fax, and scanner devices.Enter all cased into the E-Automate call tracking system to insure accurate and complete information is in each case, route cases to the appropriate technician queue.Research issues utilizing help desk tools, knowledge base and vendor partners.Utilize remote desktop management tools to connect on-demand to correct customer issues.Install, support and maintain computer desktops, laptops, printers and any related hardware and software.Communicate effectively with users to determine and resolve common problems and requests in compliance with established service level agreements.As required, assist in desktop support activities (installations, moves/adds/changes, software installation, and some trouble shooting.Resolve 60% - 70% of problems directly with the client via remote control software, account management and other tools.Proficient with TCP/ IP, SMTP, FTP, POP, IMAP, Bluetooth, and SMB protocols to correct networking, file sharing, and message retrieval issues. Show less

• 

  Apple

  Feb 2018 - now

  Applecare Advisor