Thuwaiba Mungia

Experience

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  Information By Design (IBYD)

  Mar 2014 - Jul 2014

  Business to Business Market Research

  Duties included:• Liaising with and managing survey staff as well as briefing interviewers and researchers on the research at hand and daily individual/ group targets.• Conducting qualitative or quantitative surveys, involving field, telephone interviews and focus group assessments. Using statistical software to conduct interviews, manage and organise information.Skill Developed:​• Ability to work towards and meet targets set by supervisors.• Willingness to take on new tasks and other responsibilities when targets are met. Show less

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  Oldham Council

  Jul 2015 - Sept 2015

  Finance Intern

  Duties included:• Attended budgetary meetings, contributed to the development and implementation of the annual budget.• Analysis of financial transactions using software such as Aggresso, Transys & Microsoft Excel to obtain data for research.Skills Developed:• Excellent IT skills established through the practice of different software, aided with the preparation of internal approval documents.• Numerical skills obtained when working on different financial journal templates. Show less

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  TSB Bank

  Nov 2017 - Sept 2019

  Banker

  Duties include:• Approving identification documentation for new customer accounts, evaluating high-risk accounts and carrying out effective Customer Due Diligence (CDD) & Enhance Due Diligence (EDD).• Escalate issues to the relevant departments and ensuring timely completion of set tasks in line with Service Level Agreements (SLAs).• Customer on-boarding and monitoring of initial and on-going Know Your Customers (KYC) requirements.• Conducting and escalating suspicious activity to the relevant department within TSB to prevent Anti-Money Laundering (AML), fraud and social engineering.• Assisting management with ensuring compliance of regulations, policies and procedures.• Full compliance of General Data Protection Regulations (GDPR).• In-depth customer conversations and demonstrating excellent product knowledge• Providing direct and indirect sales support to partners in branch through interview coaching.• After-sales follow-up with customers to build relationships and establish trust.• Performing day-to-day banking operations including cash management processes.• Servicing of IDM, ATM machines & maintenance of cash levels in branch.• Maintenance of learning program through internal courses Skills Developed:• Excellent Interpersonal skills -ability to build long-term customer relationships.• Effectively across cultures communication skills (written/verbal) -in-depth customer conversations during interviews.• Collaborative - with other TSB partners and across departments to attract new customers and help more people to borrow well.• Commercial acumen - awareness and understanding of key factors surrounding the banking industry.• Attention to detail skills - Servicing of IDM, ATM machines & maintenance of cash levels in branch. • Problem-solving skills - using initiative to solve computers faults mid-interviews.• Adaptability and working under pressure-ability to cope with ambiguity and change in the business processes. Show less

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  Transform Learning Academy

  Aug 2019 - Nov 2019

  Business Analyst

  Duties included:•Drafting business cases/ user guide documents to outline the initial work and assist users.•Effectively capturing and summarising use cases using Microsoft Visio and Lucid Chart.•Engineering business requirements, developing KPIs and producing GAP analysis. •Process and Data Mapping to identify business entities and facilitate data migration.•Creating a mock-up software design of the requirements using an innovative web tool Lumzy. •Using Basecamp web tool to collaborate with team members, manage and organise workload.Skills Developed:•Technical expertise established through the practice of different software / tools.•Identifying opportunities to innovate, develop insight and deliver stakeholders requirements.•The ability to examine information, identify key issues and solutions. Show less

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  Fitch Ratings

  Sept 2019 - now

  Duties Include: • Working alongside technical colleagues and assisting with the testing, design, functionality, and development of Business Intelligence (BI) tools through coordination with internal stakeholders.• Providing user support for BI dashboards; this includes training end users on dashboard usage, preparing documentation and guides. • Gathering and interpreting business requirements into reporting deliverables and performing quality checks and impact analysis on large data sets. • Compiling and analysing data and research (quantitative and qualitative analysis) from internal and external sources such as the Competitors’ Financial Reports, Bloomberg Data, and Bloomberg Terminals to build clear insights on Fitch’s business performance, competitive positioning and proposed strategic approaches.• Allocating time to conduct research on financial markets, regulations, and technological trends through sources like The Economist and Financial Times to keep Fitch at the forefront of the industry. • Preparing and delivering monthly and quarterly reporting documents and analyses (both in writing and verbally) for senior colleagues. As well as acting as a key contact for technical expertise and advice on the company’s strategic goals. Skills Developed:• Analytical, problem-solving, and critical thinking skills developed through the use of data tools like Microsoft Excel to analyse data sets, organise results effectively and propose solutions.• Building business cases/presentations that identify important trends and deliver data-driven insights.• Strong data visualisation skills, mainly using data visualisation tools such as Microsoft PowerPoint.• Strong written and verbal communication skills; presentation skills/experience in providing training.• Attention to detail developed when presenting information clearly and effectively across seniority levels.• Constructively challenging the status quo to optimise processes and performance. Show less Duties Include: • Assist with day to day management/ support of the analytical workflow operating processes.• Assist with internal analytical support applications, data and ratings input and verification, and electronic filing of documents.• Assist with analytical, data collection and ratings workflow operating processes to ensure universal compliance.• Provide daily and ad hoc support to rating analysts across the EMEA region to follow the internal credit rating committees’ process. • Perform other credit related and administrative tasks as directed by the Core Operations team.• Participate in various projects including training new members of the team on the use of new tools/applications.• Assist senior Core Operations members with special projects, as needed, on behalf of the Chief Operating Officer or other leaders of Fitch Ratings.• Work collaboratively with various Ratings teams. • Identify and recommend enhancements to the current procedures, applications, management report and training, to provide the highest quality support to the global analytical community.• Promote an overall understanding of compliance requirements; and related policies and procedures.Skills Developed:• Ability to work collaborative, build and manage relationships with internal stakeholders.• Customer focused with the commitment to providing exceptional client service.• Clear and concise written and verbal communication skills.• Microsoft Office Skills- preparation of dynamic PowerPoint Presentations, Word documents and Excel spreadsheets and the use of Outlook to increase productivity.• Willingness to take on new tasks and responsibilities when targets are met. Show less

  • Senior Research Associate

    Jan 2022 - now

  • Operations Associate

    Sept 2019 - Jan 2022