Muhammad Iqbal

Experience

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  Various Companies

  Aug 2001 - Mar 2008

  Various

  • Contributed to the WHO’s emergency response efforts following the Pakistan earthquake, managing the PIMS site office soft services, project team member constructing 100 prefab structure hospitals and related logistics.• Collaborated with international organizations such as UNICEF, WFP, and Red Crescent in project management for healthcare infrastructure.• Worked on multiple projects, including feasibility & analytical reports, audits at CA firm.• Developed SOPs for administration and accounts, work-flow documents, and reporting systems Show less

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  First Resort Facilities Management (Joint Venture of Emcor and IFA Hotels)

  Jul 2008 - May 2010

  Operations Manager | Project Administrator

  • Managed the soft services and administrative operations for Palm Jumeirah’s Golden Mile project, covering 457,744 sq. m and multiple high-profile residential buildings.• Implemented effective team training programs, resulting in improved service standards and customer satisfaction. • Introduced a new waste management system that resolved resident complaints and improved efficiency.• Increased revenue by AED 100,000 through upselling à la carte services and saved AED 150,000 in housekeeping costs through process improvements.• Managed project procurement for cleaning supplies, site furniture, and handyman, optimizing expenditure while improving quality. Show less

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  Johnson Controls

  May 2010 - Jul 2013

  Client Services Manager WPR Cisco Systems

  Services in UAE, Bahrain, Qatar, Kuwait, Oman, Saudi Arabia, Pakistan, Lebanon, Jordan, Mauritius, Senegal, Algeria, Morocco, South Africa, Egypt, Nigeria, Kenya, Libya, Tunisia, Angola • Managed soft services for 28 sites across the MEA region, including Dubai, Abu Dhabi, Qatar, Bahrain, Kuwait, South Africa, and several emerging markets.• Led teams providing workplace solutions, i.e., cleaning, waste management, pest control, catering, and office services for Cisco Systems, a Fortune 100 client.• Redesigned invoicing and budget systems to align with Cisco’s ERP and financial processes, leading to more accurate billing and cost tracking.• Managed KPIs for third-party contractors and suppliers, resulting in improved service delivery and cost savings.• Negotiated and on boarded new suppliers, reducing operational costs and ensuring reliable service delivery.• Achieved significant savings across multiple sites: AED 90,000 in Dubai, $24,000 in Egypt, Qatar $ 10,000, and 11% savings on South Africa’s budgets.• Awarded “Gold Star” by Johnson Controls for outstanding performance, achieving a 96.5% KPI score—highest in Cisco workplace teams globally.• Recognized as “Communication Champion” for MEA for introducing innovative solutions such as Ad-Wantage and job rotation.• Led the Shell Pakistan performance analysis project, delivering operational insights that contributed to increased efficiency. Show less

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  Getaim Consultancy

  Jul 2013 - Nov 2015

  Management Consultant

  • Provided consultancy services focusing on business improvement, operational streamlining, and strategic reporting. Conducted in-depth analyses to identify process inefficiencies and implemented solutions that improved performance.• Developed financial reporting systems and advised clients on operational cost-saving strategies.• Managed projects involving business restructuring, process optimization, and training for clients in various sectors, including healthcare and pharmaceuticals.• Successfully managed key accounts, including Samad Pharmaceuticals, where I improved inventory management and cost control, saving PKR 240,000 annually. Show less

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  Farnek Services LLC

  Mar 2016 - Apr 2021

  Client Services Manager

  • Led the soft services for Al Forsan Village, Town Square, Resort/Club, Staff Residence, and Marriott Hotel sites, covering over 2.5 million square feet of property.• Managed comprehensive soft services operations, including cleaning, waste management, pest control, valet parking, landscaping, inventory and security.• Designed and implemented site-specific plans, escalation procedures, and schedules for soft service teams.• Created training modules focused on personal hygiene, morale, and safety, improving team productivity and service standards especially focusing high profile residents and visitors.• Reduced customer complaints by more than 80% by implementing corrective actions and proactive service improvements. It reduced the pending cases.• Redesigned the landscaping for the resort and villas, earning praise for its aesthetic appeal and functionality.• Pioneered integrated pest control systems, which significantly reduced pest-related complaints.• Successfully managed vendor relationships, including contract negotiations, KPI management, and performance evaluations, resulting in cost savings and improved service delivery.• Optimized inventory management systems and introduced a new furniture and asset coding system for 22 villas and 1,200 apartments, ensuring operational efficiency and accountability.• Led the development of health and safety SOPs, including emergency response procedures, ensuring compliance with industry standards, focusing confined space. Show less

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  Parhai Kamai

  Apr 2021 - now

  Director / Consultant

  • Launched and managed Parhai Kamai, providing business consultancy services, process improvement, and educational training programs, marketed using digital marketing strategy, i.e, SEO, catching content and social media campaigns to grow business.• Created and delivered a variety of training programs focused on team development, service delivery, and business operations • Worked with USA clients on accounts receivable and invoicing processes for clients• Worked closely with clients to re-engineer business operations, resulting in significant improvements in service delivery, cost management, and customer satisfaction.• Developed and maintained robust databases for client and vendor management, analyzing performance data to ensure alignment with lean six sigma standards and drive operational efficiency.• Provided linguistic services to US and European clients Show less

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  EFS Facilities Services Group (EFS)

  Mar 2023 - May 2023

  Manager Soft Services Islamabad Intl Airport

  Soft Services Manager Islamabad International Airport