Eugene Kim

Experience

• 

  Verizon

  Feb 2013 - Dec 2016

  Development: Guide and develop solutions specialists to be able to meet and exceed given quotas. Lead sales team to execute various sales strategies to increase growth, and drive revenue. Conduct Monthlies, weeklies, and daily coaching to ensure solutions specialists are staying committed to rightful sales behaviors. Drive the team to perform and execute on company wide NPS client services satisfaction initiative at the top level. Management: Oversees day to day operations for multi-million dollar Verizon Wireless Corporate Retail location including workforce development, inventory control, asset management, and sales floor operations. SMB Initiatives: Implementing new sales strategies and approaches to boost sales for SMB/R2B. Lead and manage internal R2B/SMB team to generate growth, drive revenue, and manage in-store SMB client base. Train and enable R2B/SMB location champions to utilize SMBC/SalesForce to search for new logos, and assist existing client base.Key Accomplishments*TOP NPS Gold Store Location in Pacific Market for 9 straight quarters*YOY 150%+ growth to quota target in 2014 & 2015*Developed & promoted specialists to leadership roles*2014 Winner's Circle Selectee for outstanding sales performance Show less Sales: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, pull through products, and enhanced services. Demonstrate and showcase all products offered. Perform account evaluations and propose solutions and plan that best fit the customers need. Implement SMB strategies, develop new sales approach, and perform account analysis via SMBC for growth opportunities.Customer Relations: Maintain existing customer base, acquire referrals for growth, and prevent churn. Provide unmatched client support services through personalized care, and executed scheduled follow ups to sustain retention.Support: Responsible for supporting management with conducting team meetings, and perform knowledge check of all store sales specialists (promotions, plans). Stay current on all wireless products, services, and competitive trends. Attend all applicable trainings/meetings as the location LEAD/QB.Key Accomplishments*Top District Specialist for Overall Customer Experience*Top 3 District Specialist in all KPIs multiple times*Achieved over 200% to growth target*LEAD Program Selectee Show less

  • Solutions Manager

    Mar 2014 - Dec 2016

  • Solutions Specialist

    Feb 2013 - Mar 2014
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  Verizon Business

  Dec 2016 - Dec 2018

  Business Account Manager

  Self-driven professional who focuses on client's satisfaction and great success. Dedicates time to enrich businesses to be able to drive revenue, control expenses better, and enhance overall operational efficiency to stay ahead of the competition.*Oversees and manages a module with over 300+ accounts*- Consult enterprises on mobile solutions, and IoT/m2m solutions- Execute Funnel Management and PRM management via SalesForce- Strategic prospecting for new logo accounts- Maintain and develop sales strategies to sustain growth and drive revenue- Manage and maintain existing client base to ensure retention- Samsung Knox SDS IAM/EMM Mobile Device Securities Management Expert- Verizon OneTalk VOIP Solutions Specialist- Expertise in SaaS/PaaS/Cloud Solutions Key AccomplishmentsTOP Performer 2017 Q3 for achieving 268% to QuotaMVP award for TOP Contributor 2017 Q3TOP 10 in Sales Ranking for Pacific Market in 2017130%+ growth to target in 2017200%+ above target in IoT/m2m sales in 2018 Show less

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  AT&T

  Jan 2019 - Oct 2019

  Fiber Solutions Executive II

  AT&T National Business, part of AT&T communications, leading provider in fiber base solutions for enterprises nationwide.Consulting enterprises on- Dedicated Fiber Circuits- Shared Fiber Access- SD-WAN (VeloCloud)- POTS digital transformation (RingCentral Hosted VOIP, IP Flex, UCaaS)- Managed Securities (Pen testing, VSS, On-site Firewall, AlienVault)

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  Verizon Business

  Feb 2020 - Jun 2023

  Sr. Business Account Manager

  Focusing on devloping strategic relationships with C-suites and guiding them to drive revenue growth through implementions of Verizon's M2M solutions, IoT platforms, UCaaS, SaaS, and FWA solutions.

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  Bandai Namco Toys & Collectibles America Inc

  Jun 2023 - now

  Senior Manager, Collectibles (Tamashii Nations)