Kieu Mi Le (Michelle)

Experience

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  ANZ

  Oct 2013 - Dec 2015

  Retail Banking Officer

  "ANZ is one of the first foreign banks to open, and has been in Vietnam since 1993. ANZ Vietnam now has eight transaction outlets in two major cities - Hanoi and Ho Chi Minh City, servicing Retail & Wealth, Consumer Finance, Corporate, Financial Institution and Public Sector customers.As the key hub for the Greater Mekong Region, which includes Vietnam, Cambodia, Laos, Thailand and Myanmar, ANZ Vietnam plays a pivotal role in the bank’s wider strategy, connecting customers with each other and with markets across the region."In a consultant role, my 𝗞𝗘𝗬 𝗗𝗨𝗧𝗜𝗘𝗦 were:🔹 Built a potential customer database and established relationships with individuals who had or were likely to have future demand for personal consumer credit products and services.🔹 Consulted on all provided services in terms of customers' needs and benefits, stimulated demand, and answered any related questions.🔹 Supported customers in completing profile documents, kept updated with all bank notices, took care of and followed up with the customer list, and maintained resources.𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦: Consistently ranked as a Top Sales Agent from Jun 2014 to Dec 2015 at the HCM branch in the Personal Service, Consumer Finance channel.🔹 Oct 2014, Best Sales Agent nationwide.🔹 Q1/2015, 1st Prize in the Grand Prix Contest for the highest-performing sales agent.🔹 Q3/2015, 2nd Prize in the Sales Rally for high-performing sales agents.Roles included: Personal Loan Officer, Personal Credit Consultant, Consumer Finance Service Consultant, Banking Relationship Officer, Sales Representative, Telesales, Direct Sales and Call Center. Show less

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  Jobstreet Malaysia

  Feb 2016 - Jan 2020

  Recruitment Consulting Team Leader

  "JobStreet.com is a job portal founded in 1997 and now is the number one’s online job advertising company in Southeast Asia with 5 offices across Sin, MY, ID, Phi and VN. Since Nov 2014, JobStreet.com has been a proud member of SEEK Asia - the world’s largest digital recruitment network. With support from SEEK, JobStreet.com is currently serving over 500K corporate customers and 19M jobseekers. From Sep 2017, JobStreet.com powered by Jora which is an online job search engine, has become a pioneer in Vietnam Recruitment industry. After launching 12 months, this online portal attracted dramatic traffic, from 1.3M to 4.6M. In Mar 2019, the new platform reached 4.9M traffic."𝗗𝗨𝗧𝗜𝗘𝗦:🔹 Built rapport with the HR department, quickly acknowledged their recruitment plans/difficulties, provided market outlooks, and proposed appropriate recruitment solutions.🔹 Supported internal HR to fulfill headcounts for all departments by researching, shortlisting, conducting initial interviews, and training new hires in related fields.🔹 Managed a team to deliver KPIs by coaching members to work well with customers, handling concerns, and updating HR industry knowledge. Plus, supervised members in individual planning to drive numbers versus targets, conducted interviews to understand employees, and collaborated on building career plans for them.🔹 Participated in company projects as a Project Lead or Supporter.𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦:🔹 2016 - 2017, Top 1 outstanding performer, overachieved yearly target at 130%, contributed 11% of yearly company revenue.🔹 2017 - 2018, built a high-performing team with an average achievement of 85%, transferred knowledge and improved each member's productivity, successfully trained and built the next generation for the Top 1 performer position.🔹 2019, received a company award with 1-week overseas training in MY & Sin.Roles included: Recruiter, Recruitment Consultant, Key Account Manager, Business Development, Sales Team Leader Show less

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  PERSOLKELLY

  Oct 2020 - Nov 2020

  Recruitment Consultant (Probation)

  "Established in 1998, First Alliances is one of the largest HR consultancies in Vietnam specializing in Executive Search & Selection, HR Outsourcing, which includes payroll, staffing, and RPO.In 2016, First Alliances became a member of PERSOLKELLY – a joint venture between PERSOL Holdings (previously Temp Holdings) and Kelly Services, providing comprehensive end-to-end workforce solutions to clients."In 2021, they officially rebranded to PERSOLKELLY Vietnam.𝗠𝗔𝗜𝗡 𝗧𝗔𝗦𝗞𝗦:🔹 Learned industry knowledge and ESS process. Searched, screened, shortlisted, and met potential candidates. Followed the hiring process and acted as a connection between candidates and job holders.🔹 Practiced using Premium LinkedIn Recruiter account, internal ATS, building talent mapping and candidate connections.𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦:🔹 Made 2 placements in the second month.🔹 Gained a basic understanding of the role and identified areas for improvement to become a Trusted Partner with hirers and candidates.🔹 Expanded network both professionally and socially with senior candidates.During the probation period, I gained valuable insights into the inner workings of a large headhunting organization. While I appreciate the opportunity, I found the working environment and culture to be highly conflicting, my interactions with colleagues and superiors were not entirely positive. Nevertheless, this experience has provided me with a better understanding of the importance of cultural fit for job satisfaction and productivity, from both the perspective of employees and employers. As a result, I always keep these 2 months in my profile. I carry these lessons with me as a reminder. I appreciate the values of kindness, sincerity, win-win cooperation, and the importance of treating people with respect and empathy. Show less

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  Glints Việt Nam

  Jan 2021 - Jun 2023

  Career Consultant & Talent Partner

  In my point of view, Glints, like all other headhunting agencies, improves day by day to maximize capacity and help connect people with their dream jobs.However, what makes Glints different from others, besides the products we offer (Glints TalentHunt, Glints JobSearch, Glints TalentHub, Glints Academy, Glints Community, Glints ExpertClass), are:🔹 Empowerment and Growth: Work tirelessly to encourage and help each of the members grow into the better themselves, happy and proud of their work. Then spread the most humane, positive and meaningful impact to the HR community.🔹 Flexible Work Environment: No one is bound by working time or working style. We have FLEXIBLE WORKING HOURS, UNLIMITED ANNUAL LEAVE, and we ACCEPT YOU FOR WHO YOU ARE. Unique Culture Desk (bit.ly/glintsculture) guides us to act properly, take responsibility for our work and reward our efforts.Key values that attracted me to Glints are this culture desk and the General Manager's vision:"- Have the courage to say the same things behind and in front of a person (No gossiping) - Be congruent and treat the cleaner and chairman with equal respect (No sucking up)- Take full responsibility for the situation and think about what you can make happen, rather than what has happened"𝗧𝗼 𝗺𝗮𝗸𝗲 𝗮 𝗻𝗲𝘄 𝗺𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲, 𝗳𝗼𝗿𝗴𝗲𝘁 𝗮𝗹𝗹 𝘁𝗵𝗲 𝗮𝘄𝗮𝗿𝗱𝘀, 𝗜'𝗺 𝗔𝗜𝗠𝗜𝗡𝗚 𝗳𝗼𝗿:🔹 How many talents are successfully connected to the right employer?🔹 And, how I make a positive impact on my professional network?During my journey with Glints Vietnam, I have accumulated 2.5 years of invaluable experience, including over 6 months dedicated to building Glints Hanoi in terms of team culture and office administration, and 2 years working closely with the HCM team, in charge of nationwide job orders.Roles included: Recruitment Consultant, Headhunter, Talent Acquisition, Account Manager, Mentor, Career Development, Business Development Show less

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  HEADHUNT Vietnam

  Nov 2023 - Apr 2024

  Senior Consultant

  Headhunt Vietnam appears as a company founded and operated by Vietnamese professionals. It has its own position in the competitive recruitment market with over a steadfast 12-year journey. If you want to learn more about Headhunt Vietnam, please visit the website here: https://headhuntvietnam.com/If you're intrigued to delve into my story, drop me a message, then we can start a captivating conversation together. Nice to be connected!------------------------💬 End 6 mos → 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗷𝗼𝘂𝗿𝗻𝗲𝘆: Failing in my commitment. Failing in judgment and evaluation abilities, particularly in assessing people.𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗹𝗲𝗮𝗿𝗻𝗲𝗱:🔹 Always observe people and situations, seeking consistency in words, thoughts, and actions. When conflicts arise among these elements, question and re-evaluate the trustworthiness of your relationship, especially if that is the manager.🔹 Pursue thoughtful leadership and cultivate a culture of thoughtfulness. Lead by example, winning people over through actions, not titles. Say NO to things that go against this value, regardless of who is involved. To understand the leadership culture within a company: (1) Look into the actions and behaviors of managers; (2) Observe and listen to hidden narratives; (3) Count how many hearts are turned towards managers. If there is a struggle, be concerned that it may indicate toxic leadership. Show less