Taylor Ingles

Experience

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  Aspen Dental

  Jan 2015 - Jan 2017

  Customer Service Representative

  Responded to telephone inquiries, providing quality service to patients regarding appointment availability while listening attentively to their needs to ensure a positive customer experience. I consistently aimed for quick complaint resolution and was commended by my supervisor for my ability to resolve issues on the first call, thereby avoiding escalation. My role allowed me to excel within a service-oriented company, demonstrating a talent for effective communication with customers from diverse backgrounds. Show less

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  Sea Glass Periodontics & Implantology

  Jan 2017 - Nov 2019

  Business Administrator

  Provided complex calendar management for day-to-day scheduling and time management, while also managing daily correspondence dictated by the doctor to ensure referring offices received timely information. I assisted with weekly and daily patient calls to confirm appointments and responded to customer inquiries and complaints, conducting collection activities on active and inactive accounts. Additionally, I maintained all insurance claims and financial arrangement records, offered administrative support and general manager assistance, and served as the primary coordinator for all hygiene needs. On average, I made 15 cold calls each day to potential and existing patients to secure necessary appointments. Show less

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  Marshall Orthodontics, LLC

  Nov 2019 - Jan 2022

  Developed and implemented digital marketing plans integrating SEO and social media, leveraging email, print, and social campaigns to enhance brand awareness among target consumers. I oversaw business communications and coordinated event promotions to boost visibility. Additionally, I provided administrative and marketing support to senior leadership, produced fresh content to complement promotional materials, and created product promotion plans. I also reviewed and analyzed campaign responses to gather relevant data and collaborated cross-functionally to define business goals, social and digital marketing strategies, and KPIs aligned with our objectives. Show less

  • Insurance Coordinator

    Mar 2021 - Jan 2022

  • Business Development Coordinator

    Jan 2021 - Jan 2022

  • Marketing Coordinator

    Nov 2019 - Jan 2022
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  ScanSource

  Jan 2022 - Sept 2024

  Channel Marketing Manager

  Developed and executed channel marketing strategies to enhance partner engagement and support revenue growth. By collaborating closely with sales and marketing teams, I created targeted campaigns and promotions tailored for channel partners. Additionally, I analyzed market trends and competitor activities to identify opportunities for growth and expansion. My role also involved managing relationships with key channel partners, providing them with training and support to ensure alignment with our brand objectives. Show less

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  SC Legal Services

  Jan 2025 - now

  Independent Marketing Consultant

  As an Independent Marketing Contractor at SC Legal Services, I develop and execute marketing strategies for the CARE SC grant program, significantly increasing client engagement and outreach. I design and implement digital marketing campaigns across various online platforms, resulting in a notable growth in the program's online presence. Additionally, I collaborate with team members to create content for the website and marketing materials, effectively highlighting the CARE SC grant program.