Amr Mohamed

Experience

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  Juice It Café

  Jan 2005 - Jan 2006

  Manger

  - Oversee smooth day-to-day operations and ensure efficiency.- Provide excellent customer service, handle complaints, and enhance guest experience.- Work with baristas and chefs to ensure high-quality food and beverages.- Maintain effective communication across departments via official emails and digital platforms like WhatsApp.- Follow best practices in product receiving, storage, and inventory management.- Recruit, train, and manage café staff to maintain service excellence.- Track stock levels, order supplies, and minimize waste.- Organize work shifts for optimal staffing and service flow. Show less

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  Grand House Restaurant & Café

  Jan 2006 - Jan 2008

  Restaurant Manager

  - Oversee daily café operations, ensuring seamless service and customer satisfaction.- Manage beverage preparation standards, ensuring consistency in coffee, tea, smoothies, and specialty drinks.- Monitor inventory and stock levels, managing supplies for coffee beans, syrups, dairy, and other ingredients.- Ensure compliance with health, safety, and HACCP standards, maintaining hygiene and cleanliness.- Develop and update seasonal drink menus, introducing new beverages and promotional offers.- Train and supervise baristas and service staff, enhancing skills in coffee brewing, latte art, and beverage mixing. Show less

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  KFC UK & Ireland

  Jan 2008 - Jan 2012

  Restaurant Manager

  - Train and develop staff in customer service, kitchen operations, and safety protocols.- Analyze sales reports and KPIs, implementing strategies to boost revenue and reduce costs.- Implement promotional campaigns and upselling strategies to drive sales growth.- Handle customer complaints and feedback, ensuring high guest satisfaction.- Monitor delivery operations, ensuring fast and accurate order fulfillment.- Manage workforce scheduling, ensuring peak-hour efficiency and labor cost control. Show less

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  ALBAIK Food Systems Co.

  Jan 2012 - Jan 2014

  Restaurant Manager

  - Oversee daily restaurant operations, ensuring efficiency, speed, and service quality.- Ensure compliance with brand standards, food safety (HACCP), and local health regulations.- Manage kitchen workflows, optimizing food preparation, frying stations, and order fulfillment.- Monitor drive-thru and counter service operations, ensuring quick service and accuracy- Control food costs, waste, and inventory levels to maximize profitability.- Ensure adherence to standardized recipes and portion control for consistent product quality. Show less

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  Paradise Inn Group Alexandria

  Jan 2014 - Jan 2018

  Restaurant Manager

  - Oversee operations of various hotel dining venues, including the main restaurant, open buffet, and fine dining areas.- Manage coffee breaks and conference catering, ensuring seamless event execution.- Supervise banquet and wedding events, coordinating with event planners for flawless service.- Oversee hotel cafés and lounges, ensuring premium service and guest satisfaction.- Coordinate group and tour reception, ensuring smooth dining experiences for large parties.

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  Tarbush Restaurants

  Feb 2018 - Oct 2018

  Restaurant Manager

  - Oversee daily restaurant activities, ensuring smooth and efficient service.- Maintain high service standards, handle guest feedback, and enhance dining experiences.- Hire, train, and supervise restaurant staff to ensure professionalism and teamwork.- Monitor food presentation, taste, and hygiene to uphold brand standards.- Maintain stock levels, reduce waste, and coordinate with suppliers.- Ensure adherence to food safety regulations and HACCP guidelines.- Foster teamwork, motivate employees, and enhance workplace morale.- Maintain effective communication across departments via official emails and digital platforms like WhatsApp.- Adhere to company policies regarding menu recipes, food presentation, and service standards. Show less

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  Mercury Hotel

  Oct 2018 - Oct 2019

  Restaurant Manager

  - Oversee day-to-day restaurant operations, ensuring smooth service and efficiency.- Deliver high-quality dining experiences, handle guest feedback, and enhance service standards.- Recruit, train, and supervise restaurant staff, fostering teamwork and professional development.- Liaise with the executive chef, ensuring readiness for large events and high guest volumes.- Ensure compliance with health & safety regulations (HACCP) across all dining outlets.- Optimize service flow, staffing, and customer satisfaction in all food & beverage operations. - Monitor inventory, stock levels, and supply chain efficiency to minimize waste and enhance profitability. Show less

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  Loft Restaurant

  Oct 2019 - Jan 2022

  Restaurant Manager

  - Oversee daily operations, ensuring efficiency, quality, and service excellence.- Monitor restaurant operations, ensuring compliance with health regulations and government standards- Ensure all legal and operational documents are up to date to avoid violations.- Strive to achieve high Google Maps ratings and customer satisfaction.- Recruit, train, and mentor staff to enhance performance and maintain high service standards.- Ensure top-tier guest experience, handle complaints, and implement service improvements.- Ensure adherence to HACCP, health, and safety regulations.- Implement promotional campaigns, loyalty programs, and community engagement strategies.- Manage P&L, control labor and operational costs, and improve financial efficiency.- Maintain high food quality, presentation, and adherence to brand guidelines.- Generate reports on sales, customer feedback, and operational efficiency to optimize performance. Show less

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  Loft Brand

  Jan 2022 - now

  Area Manager

  - Drive sales targets, maximize profitability, and implement strategic sales initiatives.- Oversee multiple store locations, ensuring operational excellence and efficiency.- Recruit, train, and mentor store managers and staff to enhance performance and customer service.- Execute brand strategies, promotional campaigns, and merchandising plans to boost brand positioning.- Monitor stock levels, minimize shrinkage, and optimize supply chain efficiency.- Manage P&L, control expenses, and ensure financial health across stores.- Oversee all operational aspects of managing a restaurant chain.- Conduct interviews and recruit employees from diverse nationalities, selecting top talent.- Develop and implement staff training programs to enhance overall performance.- Ensure exceptional customer service from reservation to farewell, maintaining quality standards.- Conduct market research, track competitor activities, and adjust business strategies accordingly.- Generate sales reports, analyze KPIs, and implement continuous improvement initiatives. Show less