Michael Hermano

Experience

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  Advanced Contact Solutions, Inc.

  Jan 2007 - Jan 2008

  US Airways - Flight Booking/Reservation Services
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  Transcom

  Jan 2008 - Jan 2009

  Comcast - Technical Support, Cable Services
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  Teleperformance

  Jan 2009 - Jan 2010

  Sprint - Customer Service and Billing
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  Callbox Inc

  Jan 2010 - Jan 2011

  ITPS - B2B Sales and Marketing
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  Glorious Industrial and Developement Corporation

  Jul 2010 - Jul 2013

  Area Sales and Operations Manager - Mindanao Area

  Glorious Industrial and Development Corporation (GIDC) is a Filipino-owned company that started in 2005. GIDC expanded to provide more quality products as a response to the growing needs of our customers. GIDC now offers personal and health care products made with carefully selected and locally sourced natural ingredients such as moringga and stevia.

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  Voluntary Benefits Awareness Program - NY Metro Area

  Jan 2011 - Jan 2013

  Project Manager - Telemarketing - Aflac Insurance

  Aflac Insurance is an American insurance company and is the largest provider of supplemental insurance in the United States,[3] founded in 1955 and based in Columbus, Georgia. In the U.S., Aflac underwrites a wide range of insurance policies, but is perhaps more known for its payroll deduction insurance coverage, which pays cash benefits when a policyholder has a covered accident or illness. The company states it "provides financial protection to more than 50 million people worldwide.

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  Hermano Marketing

  Jan 2013 - Jan 2015

  Proprietor - Food and Beverage Sales Distributor

  HERMANO MARKETING is one of the fastest-growing and trusted distributor of diversified and quality food and beverage products in Southern Mindanao.Principals:-Glorious Industrial and Development Corporation: Makers of Sweet & Fit Stevia, Glorious Blend Coffee and Choco Mixes.-Monde Nissin Corporation: Makers of Lucky Me! Noodles and Pancit Canton-ThinkDrinks, Inc.: Makers of Cha-Ah! Milk Tea Mixes- CY Water Solutions Inc.: Makers of OxRyd Oxygenated Water.

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  Technology Alliance Group (TAG)

  Jan 2015 - Jan 2016

  Inside Sales Manager - AT&T Fiber Sales

  Our team strives to deliver unmatched customer service. Deploying a mobile solution takes planning, experience and resources. These elements demand a concrete plan for delivery of equipment, loading of software, personnel training and field installations. With the aim to protect and maximize customer investment in a mobile solution.

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  Flatworld Philippines

  Feb 2016 - Jan 2024

  We are a technology and software engineering company, serving over 9000 customers across 46 countries. We have been into business for close to 17 long years. Why Flatworld ? 1. We have a high end technology system available at our facilities which makes it simpler to provide remote support in a streamlined way.2. Dedicated PRI lines to receive and make calls.3. CRM to log every call with the right disposition. 100% recordings for the project which can be shared when needed.4. We provide 24/7 support which enables us to cover any time zones and match the live performance in terms of calls and emails.5. Experienced team . Every individual goes through an internal training to understand the importance of each project and deliverables.6. Our pricing is competitive in the market and yet there is no compromise with the quality of service.6. We believe in having a mutually beneficial business association.7. Our years of experience in outsourcing, combined with our low operating cost, flexibility, expertise, reliability, and integrity make us the best in the offshore market.Link / Virtual Tour - https://www.youtube.com/watch?v=DAxovcKhOFQ Show less

  • Account Manager - Customs Brokerage

    May 2019 - Jan 2024

  • Business Development Manager - CallCenter and Data-Entry Services

    Feb 2016 - May 2019
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  OP360 (OfficePartners360)

  Jan 2024 - now

  Senior Operations Manager

  Strategic leadership involves providing direction to the operations team, managing a diverse team, optimizing performance, managing client relationships, implementing quality assurance, resource allocation, risk mitigation, budget oversight, technology integration, continuous improvement, communication and collaboration, and compliance and governance. These roles ensure alignment with business objectives, client requirements, and maintain high levels of client satisfaction. They also manage resources efficiently, identify potential risks, and ensure compliance with industry regulations and policies. This includes fostering a culture of innovation and ensuring seamless workflow. Show less