Dumitrescu Diana Monica

Experience

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  GerInternational

  Jan 2010 - Nov 2013

  Marketing department Digital Responsable

  Responsible for the outbound marketing activities for the products.• managed a focused team of more than 15 sales.• monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed.• responsible for maintaining the company’s website, proactively planning and posting offers or promotional events.• plan the launch of new products and releases.• translating documents from English to Romanian and vice versa. • design, create and send weekly Newsletters to a wide customer database.• assigned projects to each department according to projected sales.• submitted daily paperwork and sales records. Show less

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  ACCESSORIZE

  Jan 2014 - Feb 2015

  Visual Digital Merchandiser

  • create appealing and eye-catching merchandise displays that lead the customer through the entire store• produce window displays, signs, interior displays, floor plans and special promotions displays• performing tasks such as opening cash registers, counting money, balancing cash drawers and making deposits was also part of my duties.• compare merchandise invoices to items actually received to ensure that shipments are correct.• take inventory or examine merchandise to identify items to be reordered or replenished.• design and set up advertising signs and displays of merchandise Show less

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  H&M

  Feb 2015 - Nov 2016

  Back Office & Social Media Specialist

  As a backoffice agent I am responsible for processing the projects acquired by the front office:• register/check/block SAP payment transactions. Maintain contact with Financial Department and Logistics Department.• handle tickets, delivery issues, IT issues.• establish new procedures and update current processes.• database management.• SAP ERP7, SAP NETWEAVER 7.4, Hybris e-Commerce solutions - Customer Service Module, CISCO, AVAYA & C.IC as operating platforms.As a social media agent I am responsible for monitoring the online activity on our social media pages as well as:• Answering comments, follow up posts & client's feedback.• Handle customer’s requests regarding order, delivery or payments. Show less

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  Amazon

  Jan 2017 - Jan 2018

  Problem Solver ES/EN

  Problem Solver @ Inbound Support Service responsible for researching and correcting system errors. - Troubleshoot and resolve problems that an associate encounters with inventory, products and processes. - Resolve issues in a timely manner, handling processes to reduce shipping times. - Led warehouse improvement initiatives to advance operational efficiencies. - Identify and address errors in both virtual and physical inventory counts. - Take corrective actions in case of delays to minimize extra expenses.- Keep contact with vendors and other departments and solve doubts and errors via Trouble Tickets Platform. - Track and locate mislabeled or lost units. Show less

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  Reckitt Benckiser - CPM International

  Jan 2018 - Nov 2020

  Head of Trainers & Opperations Assistant - UK, IE, ES & RO Markets

  • responsible for maintaining up to date the Quality Management System that support the training manuals and training records of all the team.• design & carried personalized goal-based training sessions for all new employees & trainers. • handle and organize the training agenda• handle escalated high priority customer calls/emails and social media inquiries and complaints from United Kingdom, Ireland, Spain and Romanian Markets.• request production line investigations and laboratory analysis for our products: medical devices, personal health products and household products.• analyze laboratory results and offer relevant solution for the consumer based on results received and procedures.• establish new procedures and update current processes.• database management. Citrix and C.A.R.E as operating platforms. Show less

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  DISTA.SPACE

  Jan 2021 - now

  Web Designer & Social Media Manager

  Web Designer & Social Media Manager with extensive experience in creating content and managing the online presence of companies and brands across different platforms.Excellent skills in Wordpress, Elementor, PHP, .ASPX, .CSS, .HTML, e-commerce with WooCommerce, cPanel.Great knowledge of Google Analytics and Search Console platforms;In-depth knowledge of the main social platforms (Facebook, Instagram, Twitter, YouTube…);Basic knowledge of SEO copywriting and related tools (e.g. Google Search Console, Screaming Frog, SemRush, SEOZoom, YoastSEO);Expertise with Photoshop, Wondershare Filmora and Canva. Show less