Courtney Gaston-Face

Experience

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  The Boathouse at Lakeville

  May 2009 - Mar 2013

  Waitress

  • Served customers in fast paced, high end boutique setting• Prepared the restaurant for the next day operations; maintained cash receipts

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  Annual Cazenovia College Fashion Show

  Jan 2012 - May 2012

  Production Team

  • Worked with team to create event based on pre-selected theme including music selection, runway design, stage set and lobby; Created decorations based on the theme of “Grimm’s Fairy Tales”• Event management; Prepared models for photo shoot for publicity

• 

  The ORA Showroom

  May 2012 - Jul 2012

  Merchandiser & Public Relations Intern

  • Organized and merchandised a multi-line accessory showroom • Assisted with expanding merchandise sales, researched stores nationwide through Joor and sent line sheets to buyers resulting in additional store distribution and higher sales revenue• Attended trade shows, new and continuing client meetings, manufacturers meetings, PR events• Attended meetings with fashion editors and bloggers for web publications or magazines• Processed showroom items for press shoots and editorial events Show less

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  The Accessory Think Tank

  May 2012 - Jul 2012

  Social Media Manager, Product Development, & Branding Intern

  • Assisted with the design and development of designers’ S/S 2013 accessory collections• Conducted research consisting of competitive analysis, and trend forecasting analysis through daily reports• Sourced fabric, leather and hardware from Europe and the United States• Assisted with manufacturers meetings in analyzing, sourcing, and product development• One on one consulting with multiple clients through face-to-face, internet, and phone• Brands including Pono by Joan Goodman, Joanna Maxham, Melvin, Soltek, Alexandra Satine, and Paola Dangond Show less

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  Soltek Inc.

  Nov 2012 - Apr 2014

  Social Media Management

  • Develop and create social media for women’s handbag company focusing on strategy for Facebook, Instagram, Pinterest, and Twitter• Develop brand messages and tag lines; conduct market research

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  Annual Cazenovia Fashion Show

  Jan 2013 - May 2013

  Financial Director

  • Project revenues from ticket sales, merchandise and sponsorships• Track and approve revenues and expenses• Forecast annual sales and expenses

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  The Accessory Think Tank

  Feb 2013 - Jun 2013

  Social Media Management

  • Develop and create social media for accessory consulting firm focusing on strategy for Facebook, Instagram, Pinterest, and Twitter• Develop brand messages and tag lines; conduct market research

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  Yiannis Chatham House

  May 2013 - Jan 2015

  Front of House Manager

  • Performed day to day operations for front of the house• Hired and trained new wait staff

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  Retail Group of America

  Jun 2013 - Jan 2014

  Assistant Store Manager

  • Merchandise the store in small segments according to company standards• Set daily, weekly, and monthly goals for the store and sales team to ensure goals are achieved• Communicate and successfully promote programs, marketing tools and events aimed at increasing business

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  First Niagara Bank

  Jan 2015 - Apr 2016

  Lead Teller

  • Responsible for providing a positive customer experience • Process transactions accurately and efficiently in a fast paced environment while introducing products and services• Sell /Up sell products including checking accounts, savings accounts, loans, credit cards, and mortgages

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  SDL + GHS

  Apr 2016 - now

  • Proficiency in benefits administration processes and regulations.• Ability to troubleshoot technical issues with benefits systems.• Strong written and verbal communication skills to assist employees with benefits questions or issues. • Detail-oriented approach to ensure accurate data entry and compliance.• Familiarity with HRIS and benefits administration software.• Ability to set up and manage API & EDI files. • Ability to analyze and interpret benefits data to identify trends or potential issues.• Customer service orientation and a desire to help employees understand and utilize their benefits effectively.• Ability to manage multiple projects and deadlines in a fast-paced environment. • Ability to problem solve complex technology issues and identify if system or user error. • Strong customer focus for positive customer experience and resolution. • Strong organizational skills to prompt and accurately address customer inquiries. Show less Manager position for benefits administration, technology administration, implementation, and maintenance initiatives for multiple systems.• Oversee, manage and direct the work of the Ben Tech positions.• Create and facilitate in house processes. Day to Day:• Assist Account Managers and Managing Partners with Strategic Processes for Improvement.• Assist Account Managers with Site and Client Issues.• Check-in with all team members weekly to assess their job satisfaction, workload, ideas, etc.• Assist with Demos for prospects when needed.• Create Processes and Procedures for service and new implementations.• Train all new Employees our company systems.• Attend all webinar trainings from respective vendors.• Assist and/or assign the training of team on all new features, and other necessary updates.• Report positive and negative feedback and any issues that arise to Managing Partner and escalate any necessary issues. Show less • Supervisory position for benefit administration, technology administration, implementation, and maintenance initiatives for multiple systems.• Oversee, manage and direct the work of the Ben Tech positions.• Create and facilitate in house processes. Day to Day:• Assist Account Managers and Managing Partners with Strategic Processes for Improvement.• Assist Account Managers with Site and Client Issues.• Check-in with all team members weekly to assess their job satisfaction, workload, ideas, etc.• Assist with Demos for prospects when needed.• Create Processes and Procedures for service and new implementations.• Train all new Employees our company systems.• Attend all webinar trainings from respective vendors.• Assist and/or assign the training of team on all new features, and other necessary updates.• Report positive and negative feedback and any issues that arise to Managing Partner and escalate any necessary issues. Show less

  • Director of Benefit Technology & Support

    Apr 2022 - now

  • Benefit Technology & Support Manager

    Jan 2020 - Mar 2022

  • Team Lead - Benefit Technology & Support

    Apr 2018 - Jan 2020

  • Account Manager

    Apr 2016 - Apr 2018