Sindiso M.

Experience

• 

  The Innovation Hub

  Mar 2009 - Dec 2009

  Graduate Business Analyst

  My first official project was to go to a government institution; understand what the department was about, the vision, strategy, and most importantly the challenges. From the list of challenges gathered, I had to pick one problem, propose a solution that was going to be viable, efficient, and quick to implement. The problem I chose was around the management of incidents, i.e., cases logged by the public regarding services offered by the department. Cases were managed on an excel spreadsheet or a notebook. And often these cases would either be lost or untraceable. The process was a nightmare and exceedingly difficult to manage or do proper reporting on.I: • Recommended a centralised Case Management System (CMS) which would allow the department to have a single view of the cases logged.• Wrote a Business Case highlighting the value and benefits the department would realize in investing and implementing an online and centralised Case Management System.• Documented the As-Is processes and To-Be processes in MS Visio.With my recommendation, the department was able to not only record the incidents in a centralized repository, but track and trace the cases as well as implement Service Level Agreements and standardised feedback processes to the complainants. Show less

• 

  TriVector (Pty) Ltd

  Jan 2010 - Nov 2010

  Junior Business Analyst

  I worked as an ARIS Helpdesk administrator, logging process enhancement tickets from clients like SAB Miller, Sasol, and Shoprite. Part of my tasks was to elicit and document the requirements, the As-Is business processes, and present those to the team.I: • Gathered user requirements.• Mapped business processes (As-Is to To-Be Analysis) in ARIS.• Prepared the supporting procedure documents. • Assisted with implementing change requests.

• 

  Consilium Technologies (Pty) Ltd

  Jan 2011 - Dec 2011

  Business Analyst Consultant

  I was part of a project team contracted to one of the government departments to review their Business Processes and Systems; and advise on what must done to be efficient and productive. We had to follow the TOGAF (The Open Group Architecture Framework) 9 and GWEA (Government Wide Enterprise Architecture) Methodologies in delivering the project. • Facilitated requirements gathering sessions with all business stakeholders.• Analysed the As-Is processes, did the gap analysis and documented the To-Be processes which would be standardised across all provincial departments in that ministry.• Contributed to the overall Master Systems Plan Document detailing proposed process and system changes (both tactical and strategic changes). • The tactical process changes were projected to increase the overall efficiency of the department by at least 30% by simply removing redundant and inefficient processes and replacing them with streamlined and effective processes that were easy to follow with minimal red tape.• However, overhauling the legacy systems and re-engineering all the procurement, maintenance, and event management processes would add a further 41% increase in efficiencies with the ability to integrate to other systems and introduce more functions. Show less

• 

  Edge Consulting South Africa

  Dec 2011 - Feb 2013

  Business Analyst Consultant

  I was a business analyst consultant contracted to Vodacom, one of the biggest telecommunications companies in South Africa. I worked on several projects which were firsts in the market and one of those projects contributed massively to:• Overall group clients increase of 7.2% to 61.1 million in 2013/4.• Retail (individual) contract clients increased by 2.5% to 4.9 million with increased in-bundle spend of 64.6%. This equated to revenue increase of R77332 Million in group sales from talk time, data and SMS/MMS bundles.• On that project, I gathered, documented (BRD), and presented the requirements to the development team.• Defined the process models in Ms Visio and wrote the supporting procedure documents.• Prepared test scenarios and performed UAT and postproduction support. Show less

• 

  IQbusiness South Africa

  Mar 2013 - Aug 2014

  Business Analyst Consultant

  I worked on numerous projects at Standard Bank, ABSA Capital (CIB), Absa Agribusiness as well as internal initiatives at IQ Business. e.g.• I led a 30+ million-rand project that redefined Absa as a market leader in the agriculture space. Absa now has over 30% market share of credit facilities offered to farmers (with minimal risk) banked in South Africa. This is a bank book worth billions of rands.• It was the first system with geospatial/landscape layouts of farms, soil analysis and potential yield (crop estimates) capabilities imbedded in the application in Southern Africa. • It replaced an excel workbook, SharePoint site and outlook process which were inefficient. • It had online and offline functionality to allow the valuators, bankers and Agri specialists the ability to still capture the necessary information at the farms (even in poor network coverage areas), store the data in the local/memory of the device in use to only upload once there was a stable network connection.• Successfully delivered this project in about 16 months.• Some of the artefacts I produced were the Business Requirements Document (BRD) and System Design Document (SDD).• Documented and managed the requirements backlog on Confluence and Jira for the offshore team (German based development team).• Documented the As-Is and To-Be processes on MS Visio, PPSG and iServer.• Prepared the bi-weekly steering committee deck.• Reviewed BRDs, test scenarios and test cases defined by the junior analysts in the team (4 analysts). Show less

• 

  Absa Group

  Nov 2013 - Sept 2022

  I am part of a team that is implementing and supporting the adoption of Salesforce at ABSA South Africa with plans of rolling out the capability to the Rest of Africa operations. Salesforce was identified as the strategic Sales and Customer Onboarding Platform to be used bank-wide with the goal being to provide streamlined and seamless customer and user experience across the different segments.The project:• A multi-million rand project set to deliver capabilities and efficiencies that will enhance the lead and sales processes.• Help reduce customer and product onboarding applications from 30+ to less than 10. • The functionality delivered so far have already reduced the average customer + transactional product onboarding time from 3hrs to less than 30 minutes.• This project has contributed to the 2021 overall group financial results that are significantly better than in 2020 and is continuing to do so as more capabilities are being rolled out.My role on the project is to:• Manage the enhancement requests process.• Lead a fast-paced delivery team of 11 Specialist Salesforce Engineers.• Facilitate Major Incident Meetings (MIM) for high impact or high value production incidents to ensure that thorough root cause analysis, solutioning and implementation of the necessary changes is done as quickly and effectively as possible to minimize disruption to service.• Run other projects in the production stabilisation team. • Sit in the architecture review meetings that reviews functionality to be developed, what is already in production and recommend best practices. Show less • Led and delivered another multi-million-rand project that was a first to market integrated solutions that allowed a business client to apply for a transactional account, register a company with CIPC and register for tax all in one application without having to walk into a branch/see a banker.• Facilitated Workshops to gather requirements.• Investigated, analysed, and optimised processes (As-Is and To-Be Analysis).• Developed and implemented new and adjusted processes that aid automation on MS Visio or iServer.• Used SQL, Excel and Tableau to analyse data to influence or support business decisions.• Documented User stories, Use Case Diagrams, Process Flows, and created a backlog on Agile Accelerator / JIRA / Confluence/ MS Visual Studio to share and manage the requirements.• Supported and reviewed work done by junior business analysts to ensure that is of high-quality standards.• Ensured that the projects I worked on complied with regulations (FICA, POPIA, etc) company policies and procedures (KYC and AML standards), as well as development standards by applying the right standard.• Ensured that Agile (Scrum) principles are followed by the development team and where necessary, a hybrid model of Scrum, Kanban and/or Waterfall Methodology is applied to aid with the understanding of the requirements.• Prepared test case scenarios and perform user acceptance and post- production testing. Show less

  • Senior Business Analyst (Salesforce)

    Jan 2021 - Sept 2022

  • Senior Business Analyst

    Nov 2013 - Apr 2021
• 

  PwC South Africa

  Sept 2022 - now

  Manager - PwC South Africa Technology Innovation Center (SATIC)

  I am a Salesforce Marketing Cloud, Marketing Cloud Personalization and Marketing Cloud Intelligence FA employed by PwC South Africa Technology Innovation Center (SATIC). To date, I work and support PwC Global Tech Salesforce Marketing Cloud projects for the various territories including US, Netherlands, UK, Germany, Canada, New Zealand and Switzerland.