Amit Kumar

Experience

• 

  IBM DAKSH

  Dec 2006 - Feb 2008

  CCE

  • Technical/ Customer Support to Canadian/ US customers through e-mail & chat. • Assist newly hired candidates in our process.• Escalate the unresolved cases to our client (Tier 3) located in Canada/ US.• Share new issues/ resolutions with our team and team leader (TL). • 24 x 7 customer supports.

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  ABC Systems Point

  Mar 2008 - Jan 2009

  Technical Support Manager

  • Responsible for supply of PCs, Laptops, Servers & Peripherals etc. in Govt. Sectors under DGS&D rate contract.• Handling installation & under warranty support of IT equipments supplied by us in Govt. Sectors.• Responsible to provide technical support for all IT equipments under the company’s AMCs.• Managing the team of Service Engineers.• Dealing in various Govt. / Semi- Govt. Sectors in Delhi.

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  Dart Communications Pvt. Ltd.

  Jan 2009 - Feb 2010

  System Admin.

  • Handling of Windows Server 2003 & Novell Server.• Handling of MDaemon Mailing Server.• Administrating all Servers, Systems & Peripherals available in H.O.• Managing of all Routers, Switches & Antivirus to keep the Local Area Network healthy.• Providing technical support remotely via Team Viewer to all our branches / franchisees as well as on site support.• Administrating my subordinates to wrap up the calls quickly.• Cost effective planning to reduce expenses.

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  Micronics Services

  Mar 2010 - now

  • Responsible for the maintenance & support to all Servers, Laptops, Desktops & Peripherals, under the company’s AMC contract.• Responsible for providing support for Windows Server 2008 / 2003, Exchange Server / MDaemon Server, MS-Outlook / Outlook Express, VPN, Firewalls etc.• Managing the technical team, to maximize the output performance.• Responsible for making healthy relationship with all existing clients, as well as add new clients for business growth.• Price negotiation with IT vendors. Show less

  • IT Manager

    Mar 2010 - now

  • IT Manager

    Mar 2010 - now