Burak Tutal

Experience

• 

  Nokia

  Aug 2016 - Jan 2020

  Technical Support Engineer

  • Network engineer in Nokia IP/MPLS TAC (Technical Assistance Centre) Team. • Hands-on experience on following Alcatel-Lucent equipment: Nokia 7750 Service Router (SR) family, Nokia 7450 Ethernet Service Switch (ESS) family, Nokia 7950 Extensible Routing System (XRS) family.• Performing Documentation and Planning the on-call duty system of team.• Designing Sharepoint Internal Web site• Providing 7/24 technical support and Remote Technical Support for Multi-Technology and Multi-Vendor networks, using industrialized processes and tools for all Alcatel-Lucent (Nokia) customers (200+) in EMEA like BskyB, British Telecom, Cable&Wireless, France Telecom, Avea, Vodafone etc. for 7x50 devices. Support for complex networks ensuring customer Service Level Agreements (SLAs) are achieved.• Maintaining and improving interfaces with technical personnel from other multi-regional groups and organizations involved with Technical Support (Customer Advocates, Welcome Center, Logistics, FLM, Product Houses, OEMs).• Tracking of customer tickets and requesting investigation results for escalated tickets from other departments (TEC, R&D, 3rd party).• Accountable for ensuring prompt and regular feedback to customers in relation to on-going issues.• Reproducing customer problems in lab environment.• Lab testing of SW updates and upgrades. Show less

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  Vodafone

  Jan 2020 - Oct 2023

  • Capacity planning of the IP Core Network & Security Gateways infrastructure to ensure that adequate capacity is available to meet traffic demands.• Plan and deploy new business driven requirements and hand off to Operations teams.• Develop projects that increases network efficiency and reduces OPEX.• Working with Vodafone Global Teams to develop E2E solutions for Vodafone key services.• Interaction with other departments to understand their needs and take the necessary actions.• In collaboration with CPN Operation teams to draft a secure data network policy• Team player able to cooperate closely with all divisions within company in a friendly manner without losing the integrity of his/her purpose as IP Core Network.• Drawing network topologies for domains by using Microsoft Visio.• Create scripts for network control and configurations. Show less

  • IP Core Transport Planning Expert

    Sept 2021 - Oct 2023

  • IP Core Transport Planning Senior Spec.

    Jan 2020 - Sept 2021
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  Nokia

  Oct 2023 - now

  Senior Project Manager