Corey Willis, PMP

Experience

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  IUPUI SPEA Network Support Services

  Jan 1999 - Nov 1999

  Network Support Specialist

  Provided client support through troubleshooting, problem analysis, technical phone assistance, software training, and one-on-one desk-side support when needed. Accomplishments included database design projects: 1) Customer tracking and hardware support database 2) Incident tracking database, including FAQs for common hardware and software support problems 3) Purchase request tracking systems ­ used to maintain history of hardware and software purchasing needs

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  MBP Catering

  Jan 1999 - Nov 1999

  Database Administrator

  Created and maintained database designed to handle all facets of business including event and employee scheduling, menu selections, client information, and directions to all catering functions. Created a comprehensive HR database designed to track employee data including tax information, schedules, pay rates, and other employee data. Provided computer support including hardware installation and software support.

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  Wabash Valley Power Alliance

  Nov 1999 - Apr 2007

  Responsible for gathering requirements, designing resolution plans and developing systems using UML modeling, ER diagramming, and Object-Oriented programming. Also manage the development and maintenance of extraction-transformation-load scripts in Oracle PL/SQL, providing easy reporting from data-warehouse. Design and maintain business intelligence reporting from corporate data warehouse. System analysis and development projects included, but not limited to: 1) Load Management System Administration ­ provides information management and support of field operations by tracking location customer information of installed switches in the field 2) Contracts Administration ­ vendor relationship management system making use of custom COM-based subsystem and supports drag-and-drop attachments in any format from a native windows environment or even from Microsoft Office applications 3) OSI Load Adjuster ­ maintains and transmits data to supporting power suppliers; the client side application makes extensive use of OO design (MVC and observer pattern) and submits data in various XML formats through varied electronic interfaces (email, FTP, network file locations) 4) Revenue Budget System ­ Financial Management application that manages yearly budgeted revenue values Show less Responsible for all aspects of Help Desk support including software support (Microsoft Exchange and Office 97, 2000, and XP), installation and upgrades of desktop hardware. Accomplishments included: 1) Creation of a Delphi-based Help Desk software program utilized by all IT personnel which maintained ticket status, customer communication, invoicing, and management of all corporate software, licenses, and checkout procedures. 2) Designed a web-based knowledge-base software which provided a communication vehicle for internal support staff. 3) Automated corporate-wide solutions for network configuration changes. 4) Designed an Exchange-based form system used for creating accounts, setting up permissions for new employees, and scheduling corporate equipment library. Show less

  • Systems Analyst

    Jun 2001 - Apr 2007

  • Help Desk / PC Support Specialist

    Nov 1999 - Jun 2001
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  Tipmont REMC

  Apr 2007 - Feb 2018

  Took responsibility for the delivery of all cross-functional initiatives for Tipmont REMC. Restructured the organization to address leadership gaps, gain efficiencies and plan for succession. Established a monthly cadence with the management team to align work with our strategy and directional changes made by the Board or CEO. Created a survey instrument and conducted a representative survey of our membership to define actions necessary to meet their essential service needs. Offered project management and IT services to external entities. Facilitated risk management session and participated in our Board's strategic planning. Show less Responsibilities expanded to oversee Member Service and Metering in addition to Information Technology and Communications. Established organizational strategy with peers based on Execution Premium (Kaplan & Norton) and developed a responsive, web-based Balanced Scorecard solution to monitor and report on strategy execution (Kaplan & Norton). Led the initiative to build fiber-optic communications between electric substations and applied for FCC funding. Created Board policies and managed communications for major initiatives. Developed integrations to bill members for Community Solar. Developed solutions enabling field personnel to access detailed system and member information and improve our responsiveness and member service. Replaced operational support systems including field design, outage management and GIS. Show less Responsibilities expanded to oversee Communications with Tipmont's 25,000 members. Implemented new member communication channels over social media, web-based chat and added 24x7 phone-based payment option for members. Enabled members to access hourly electric usage from their smart-phones or on the web. Expanded member service capacity to provide a live response when reporting service outages. Custom developed a web-based solution enabling members to compare rates for monthly cost savings. Focused on internal information visibility and data consistency by developing custom system integrations and implementing a web-based reporting platform. Show less Established and grew a department to provide for the organization's technology needs. Standardized project management methodologies (Agile) to keep pace with rapidly changing requirements. Contributed to all aspects of the organization by documenting, revising, and monitoring business processes; coordinating and facilitating strategic planning sessions; and implementing Work Management Systems (WMS) to provide organizational metrics. Managed a host of technology projects including: security compliance efforts (PCI DSS); coordinated with local ISP to provide fiber connectivity to substations and between sites; virtualized the server environment providing data redundancy for disaster recovery; implemented GIS, Staking and Outage Management Systems (OMS). Show less

  • Manager of Business Operations

    Apr 2016 - Feb 2018

  • Manager of Technology and Member Engagement

    Mar 2014 - Apr 2016

  • Manager of Technology and Communications

    May 2010 - Mar 2014

  • Manager of Information Technology

    Apr 2007 - May 2010
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  Indiana Electric Cooperatives

  Feb 2018 - Oct 2021

  Vice President of Information Services

  Led the organization to in-source their information technology needs, implementing all required core infrastructure, and moved them to a new headquarters. Configured and custom-developed multiple internal systems to serve our membership, including but not limited to the learning management system (LMS), contact management system (CMS), event management/registrations and political action committee management. Improved business processes by assessing internal needs and custom developing integrations between systems. Externally, leveraged project management skillset and past experience to lead several fee-for-service initiatives for our 38 member electric cooperatives. Managed initiatives to help them with organizational restructuring, succession planning, instituting portfolio management and project management practices and hiring key resources. Developed a business plan to meet the training needs of member cooperatives managing fiber-optic infrastructure and/or offering broadband services to their membership. Provided member cooperatives with additional technical services including web hosting, custom development, cybersecurity information sharing and incident response support. Show less

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  Boone REMC

  Nov 2021 - now

  Vice President of Corporate Development and Technology