Experience

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  Tripda

  Jun 2015 - Jul 2015

  Business development associate

  • Involved in lead generation activity to build supply in the Delhi – Chandigarh region.• The project involved identifying attractive customer segments and routes, organizing events to tap these customers, designing and executing promotional strategies and also managing customer experience.

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  Voylla

  May 2016 - Jul 2016

  Business analyst intern

  • Worked with various Business Intelligence tools to analyse and develop detailed reports on Sales and Inventory.• Created a Business Analytics Tool for making reports using R Shiny and PostgreSQL.• Analyzed the usage of various BI tools like Tableau, Power BI, Jasper-soft.

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  Uber

  Aug 2016 - Mar 2017

  Operations consultant

  • Lead the supply project UBER DOST and assisted the Sales Team, enabling Uber scale faster in Jaipur.• Did the pre-Launch Market Research for UBER MOTO. • Worked with the Policy Team in simplifying the conversion process for Private Bike to Commercial Bike in association with Rajasthan Government.• Conducted Partner Appreciation Event for Uber's second year anniversary at Marriot Jaipur.• Worked closely with Operations team to manage the process of on-boarding new partners and support existing ones through remote support. Show less

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  Cuemath

  Aug 2017 - Dec 2018

  Associate - city operations

  • Account management and partnership with preschools schools and gated communities and maintaining an increasing growth chart for them.• Understand the supply dynamics of the city and analyse the areas to find an ideal Cuemath teacher partner.• Pitch the educated housewives the opportunity to restart their career, onboard them as Certified Cuemath Teacher• Analyse and track the teacher growth month on month basis and give necessary recommendations using Analytics.• Partner with agencies for conducting BTL activities and acquire teachers and students offline. Show less

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  Olx

  Jan 2019 - May 2021

  -Project management, designing and ownership of the Sales and Contact Center processes.-Managed integrations of products and workflow development as per process requirement. -Understood business requirements, acting as a primary liaison between stakeholders and team. -Was responsible to formalize GTM plans for new products and services. -Designed BRDs and PRDs and owning the system implementation and integration of the processes across various tools. - Ensured a great Customer experience throughout the lead journey.-Trained the field teams and understood their challenges by visiting the operational cities. Show less

  • Process Excellence Lead

    Jun 2020 - May 2021

  • Process Associate

    Jan 2019 - Jun 2020
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  Autodesk

  May 2021 - Aug 2022

  Process adoption lead, customer success

  - Led the process optimization for Global Product Support in Customer Success Org in APAC and EMEA-Reviewed processes to optimize the use of resources, built a process roadmap and bring the change effectively. • Drove adoption of business process standards and tools and continuously solicited feedback for improvement • Reduced process errors by ensuring teams are knowledgeable of existing process, and covering process documentation gaps • Delivered timely relevant training and learning content to the Global Product Support teams to continuously improve ramp-up time and adherence to new processes. Show less

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  Khatabook

  Sept 2022 - now

  • Senior Process Manager

    Oct 2023 - now

  • Process Manager

    Sept 2022 - Oct 2023