Osama Ahmed

Karāchi, Sindh, Pakistan

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Timeline
About me
E-Com Customer Experience Officer || E-Com Email & Chat Support Specialist || Customer Service Management || Ex Highfy Truly Brand || Ex Ideas By Gul Ahmed | Ex Blue-Ex Logistic
Education
- The xcellence college of technology
  2018 - 2021
  Associate's degree computer information technology a
  I've done a Diploma in Association of Engineering in Computer Information Technology where I have enhanced my knowledge in the IT Field.
- Green home public secondary school
  2014 - 2016
  Matriculation computer science b
  I have completed my matriculation form board of Karachi, where i was learned multiple subject and one of my major subject is computer science, and where i enhanced of my knowledge in CS.
- Aptech computer education
  2018 - 2021
  Advance diploma in softwere engineering computer software engineering has duly passed
  I have a love of Web Development and Aptech is one of the best platform where i learned web development and right now i have completed it and in few year i have increased my knowledge in programming and in Aptech i have learned different languages here it is HTML CSS, Java Script, MySQL ,PHP, WordPress and so on.
- Virtual university of pakistan
  2022 - 2026
  Bs softwere engineering computer software engineering in progress
  Currently, I have enrolled in BS Software Engineering in VU University where I would be enhanced my knowledge in the Software Engineering field.
Experience
- Blueex
  Oct 2018 - Oct 2020
  Conducted 250+ daily outbound calls for confirming pending and on-hold orders.Restocked returned products on websites using the Magento Portal.Cancelled out-of-stock orders, coordinating with customers and offering alternative product options to ensure customer satisfaction. Arranged the outbound call for the confirmation of daily pending orders and guided the customers about the delivery schedule.Handled incoming calls, assisting customers with order delivery inquiries, tracking, and ensuring successful deliveries.Managed cases of wrong or damaged products, calming customers and coordinating with the Ops team for timely replacements
  - E-Com | Sr. Customer Service Representative | Gul Ahmed
    Oct 2018 - Oct 2020
  - E-Com | Customer Service Representative | Chase-up
    Oct 2018 - Oct 2020
- Gul ahmed textile mills limited
  Oct 2020 - Aug 2021
  E-commerce | sr. customer service officer
  Handled 100+ incoming calls daily, addressing customer queries on a priority basis.Conducted daily calls to gather feedback, resolving customer issues promptly.Collaborated with retail outlets for seamless product exchanges from online purchases.Coordinate with courier services and Ops team to ensure timely delivery of domestic and international ordersAddressed concerns of customers receiving incorrect, damaged, or wrong-sized orders, ensuring satisfaction.Managed partial orders during OHS and WCS, ensuring customer confirmation via Magento portal for product unavailability. Show less
- Highfy
  Aug 2022 - Sept 2023
  E-commerce | customer support | email & chat support specialist
  Engaging in active listening with customers, confirming or clarifying information, and diffusing angry customers, as needed.Document customer inquiries, problems, and the corresponding solutions for reference and continuous improvement.Strive to understand and meet/exceed metrics while consistently providing excellent customer service.Answer customer inquiries through Chat, Email, and Social Media, ensuring the provision of accurate information.Make sales or provide recommendations for services that align with customers’ needs. Show less
Licenses & Certifications
- React js
  Techzone shahrah-e-faisal
  Mar 2022
- Ms office certified
  Sindh board of technical education
  Jun 2016