Experience

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  Siemens information technology

  Mar 2007 - Mar 2010

  Sr. officer

  **Siemens to Alamo National: My Journey in Global Customer Relations****Position: Global Customer Relations Specialist | Company: Alamo National | Industry: Car Rental | Span: Global**🌟 **Introduction**My professional journey began at Siemens in an entry-level role as an Officer, where I handled inbound calls for managing rental car reservations on behalf of corporate organizations. This initial phase laid the foundation for my career in global customer relations and provided valuable insights into client interactions and service delivery.🚀 **Career Progression**Within a year, I earned a promotion to the role of Senior Officer, which brought added responsibilities. In this capacity, I not only continued to manage reservations but also took on the role of training and mentoring junior staff members. This experience allowed me to develop my leadership and communication skills while contributing to the growth of the team.🌍 **Going Global with Alamo National**My journey in global customer relations took a significant leap when I transitioned to Alamo National. Here, I had the privilege of serving as a Global Customer Relations Specialist, which expanded my horizons beyond corporate organizations to cater to a diverse range of clients from around the world.⭐ **Key Highlights**- **Service Excellence**: Throughout my career, I've been dedicated to delivering exceptional customer service. Whether managing reservations or assisting junior staff, my commitment to excellence has remained unwavering.- **Leadership and Training**: My promotion to Senior Officer at Siemens afforded me the opportunity to take on certain leadership responsibilities, including training and mentoring. This role was instrumental in honing my leadership skills.- **Adaptability**: Navigating between roles and industries has allowed me to adapt quickly to new challenges and excel in dynamic environments Show less

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  Vmware

  May 2010 - Aug 2016

  Supervisor

  **VMware Licensing Team Leader | High-Pressure Problem Solver | Results-Driven Supervisor**🔑 **About Me**I've proudly served as the VMware Licensing Team Leader, overseeing license issuance and activation for our valued customers. My role thrives in high-pressure, dynamic settings, demanding a blend of leadership, problem-solving, and process enhancement skills.🚀 **Key Strengths & Responsibilities****💪 High-Pressure Expertise**: Excelling under intense pressure, I autonomously manage fast-paced scenarios.**🤝 Customer Query Resolution**: I swiftly resolve customer queries and complaints, ensuring utmost satisfaction.**🎯 Leadership Prowess**: Adept at motivating, developing, and appraising team members, I lead by example.**🔄 Resource Coordination**: I efficiently coordinate resources, meeting daily targets through agile adjustments.**📈 Performance Enhancement**: I focus on individual and team development, fostering continuous improvement.**🌟 Quality & Process Improvement**: Initiating quality enhancements and process optimization ensures operational excellence.**📝 Regulatory Compliance**: Adherence to procedures and regulations is paramount, ensuring trust and reliability. Show less

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  Dell technologies

  Aug 2016 - now

  In my capacity as a Manager within Dell Technologies' Licensing team, I take on the pivotal role of overseeing a dynamic team of 25 individuals. My core objective is to facilitate their achievement of performance targets and the driving of key performance indicators (KPIs), all while ensuring seamless alignment with company protocols.Within this role, I've had the privilege of embracing a multitude of responsibilities, including:🚀 **Inspiring Team Excellence**: Leading and empowering my team, I drive them towards delivering exceptional work and attaining their ambitious objectives.🔒 **Regulatory Adherence**: Upholding stringent compliance with pertinent licensing and company Culture code is a vital aspect of my role, ensuring that all actions are within the defined boundaries.🔧 **Strategic Innovation**: My role demands the strategic development and implementation of initiatives aimed at elevating KPIs and enhancing overall team performance.📊 **Insightful Reporting**: Responsible for presenting comprehensive reports to senior management, spotlighting the team's accomplishments, KPI progress, and relevant metrics.🤝 **Effective Collaboration**: Collaborating harmoniously with cross-functional departments and stakeholders, I ensure the team's deliverables align effectively with their requirements.🔄 **Continuous Enhancement**: By perpetually evaluating our team's processes, I identify opportunities for refinement that lead to heightened efficiency and effectiveness. I also take pride in my role as a customer advocate. I manage customer escalations, ensuring prompt resolution of issues. Beyond resolution, I collaborate with various teams to identify permanent solutions to customer concerns, leaving no stone unturned to guarantee that all customers are not just satisfied but delighted with our service. This dedication to customer satisfaction reflects in our consistently healthy CSAT scores, a testament to the team's commitment to excellence. Show less Global Software Licensing Operations Manager | Automation Idea Specialist | Process Optimization🌐 Global Software Licensing Operations | 📈 Cost-effective Automation | 🌟 Customer-Centric Solutions📊 Key Achievements 📊🚀 **Global Policy & Procedure Management**: I provide a leadership role in implementing, reporting, and managing global policies and procedures across the organization, ensuring consistent business practices worldwide.📝 **Best Practices & SLA Compliance**: My dedication to driving best practices and Service Level Agreements has contributed significantly to operational excellence.📈 **Operational Efficiency**: I manage business operations activities aimed at improving operational efficiency throughout the organization, championing cost-effective solutions.👥 **Leadership & Team Development**: Managing staff, conducting performance reviews, and leading the hiring and development of personnel are integral aspects of my role. I also provide working leadership to team members by assigning work, offering training, and ensuring coordinated efforts.📊 **Service Delivery Reporting**: I actively assist in reporting on service delivery parameters, facilitating data-driven decision-making.🔄 **Process Improvements**: My experience includes designing, testing, and implementing process improvements to streamline operations.🚀 **Project Management**: I efficiently manage projects and play a supervisory role in training and guiding junior-level staff.🤖 **Automation Advocacy**: I am actively involved in exploring automation opportunities within the team, recognizing its potential to drive efficiency and enhance customer solutions.🎯 My Focus 🎯My primary focus is on running a smooth and cost-effective business operation through the strategic implementation of automation. By leveraging automation as a key driver, I aim to deliver superior customer solutions while optimizing processes for maximum efficiency. Show less

  • Manager 2

    Mar 2021 - now

  • Manager 1

    Aug 2016 - Mar 2021