Experience

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  Currys plc

  Sept 2011 - Jul 2022

  Laptop technician

  Diagnosing and repairing laptops whilst also updating the customer on the progress of repair. I have also mentored new starters in the role to help them integrate into the team and job role.

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  Lincolnshire police

  Jul 2022 - May 2023

  Digital forensics analyst

  Extracted digital evidence from mobile devices, laptops, desktops and any else electronic that saved data from a variety of crimes including graphic and explicit material. I would then analyse the data using Magnet Forensics and Cellebrite and then produce a report for the officer in the case that would potentially go to court and be used as evidence. I worked within ISO17025 standards and to ensure that the department stayed accredited which was important for the integrity of our work.

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  Smoothlink

  Aug 2023 - Feb 2024

  Technical support specialist

  Technical Support Specialist for integrations between Procore and financial softwares such as Xero, MYOB and Qucikbooks.Provided first class technical support to all APAC clients via phone and email. Managed incoming tickets through Hubspot ticketing system. Any escalations would be raised to the development team via JIRA. I conducted onboardings with new clients via video conferencing where I would setup their integration and configure it to the clients needs in real time. Would offer existing clients, other connectors for their software such as invoice scanning, if I saw a requirement, I would then liaise with the sales team to get a demo meeting held. Show less

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  Microed computers

  Apr 2024 - May 2024

  Professional services technician