
Timeline
About me
Enterprise Technician at Alpha IT
Education

Lane community college
2019 - 2020Caree path certification network securityDefend systems against unauthorized access, modification, and/or destruction \ Perform vulnerability and networking scanning assessments \ Monitor network traffic for unusual activity \ Configure and support security tools such as firewalls, anti-virus software, intrusion detection systems, and patch management systems \ Implement network security policies, application security, access control and corporate data safeguards \ Analyze and establish security requirements for your networks \ Train… Show more Defend systems against unauthorized access, modification, and/or destruction \ Perform vulnerability and networking scanning assessments \ Monitor network traffic for unusual activity \ Configure and support security tools such as firewalls, anti-virus software, intrusion detection systems, and patch management systems \ Implement network security policies, application security, access control and corporate data safeguards \ Analyze and establish security requirements for your networks \ Train fellow employees in security awareness \ Develop and update business continuity and disaster recovery protocols \ Conduct security audits and make policy recommendations \ Gain fundamental knowledge of key compliance requirements, such as PCI-DSS and HIPAA \ Provide technical security advice Show less

Portland state university
2003 - 2007Bachelors of arts liberal arts and sciences/liberal studies
Columbia gorge community college
2010 - 2012Associate of science (a.s.) renewable energy technology
Experience

Cingular wireless
Feb 2005 - Oct 2007Collection analystAssisted and supported customers with their accounts from troubleshooting devices to analyzing usage and bills. Made adjustments to customers service plan after analyzing usage to meet customer satisfaction. Worked in high call volume environment using a multi line phone system. Mastered software used to diagnose bill analysis. Met survey satisfaction 100%.

Lowe's companies, inc.
Mar 2008 - Sept 2010Team leaderSupported and assisted customers toward solutions for home projects. Guided customers to solutions that worked for their unique situations. Gained valuable experience in customer support.

Ibm
Mar 2013 - Dec 2016System service representativeInstallation, maintenance and repair of IBM System Z, I, P, X, series servers; large system Tape and Disk Storage including XIV, DS8800, etc. Also support Cisco, NetApp, Bloomberg, etc. and IBM Point of Sale. Worked directly with customers to achieve Very Satisfied customer service. Heavy focus on troubleshooting and technical support role. Worked with end point security on machines to provide security for customers.

Ace computers
Feb 2018 - Aug 2020Computer technician
Alpha it
Aug 2020 - nowEnterprise technician
Licenses & Certifications

Network security
Lane community collegeJun 2020
Comptia security+
ComptiaNov 2019
Cisco certified entry networking technician (ccent)
CiscoAug 2013
Languages
- enEnglish
- spSpanish
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