Experience

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  Ice advertising agency

  Aug 2013 - Aug 2019

  Advertising sales agent

  Main Activities And Responsibilities- Provided all the needed information on promoted products and services- Built lasting relationships with customers by contacting them to follow up on purchases, suggestedpurchase options- Presented products using interactive materials such as videos, charts, slideshows etc- Submitted daily sales reports through the company sales app.

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  Moscow air traffic control center

  May 2014 - May 2018

  Air traffic controller (intership).

  Main Activities And Responsibilities- Monitored and directed the movement of aircraft on the ground and in the air- Controlled all ground traffic at airport runways and taxiways- Issued landing and takeoff instructions to pilots- Transferred control of departing flights to other traffic control centers and accepted control ofarriving flights

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  Ladiescode it startup

  Feb 2016 - Sept 2019

  Assistant secretary

  Main Activities And Responsibilities- Provided administrative support to the executive team, including managing calendars, schedulingappointments, and arranging travel itineraries- Coordinated and organized meetings, conferences, and other events, ensuring all necessarymaterials and equipment are available- Responded to phone calls, emails, and other inquiries- Managed office supplies and equipment, ordering new supplies and coordinating repairs asneeded

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  Quigley's cafe

  Sept 2019 - Aug 2020

  Waitress

  - Ensured accuracy and timeliness of food and beverage orders, and coordinate with the kitchen andbar staff to ensure timely delivery- Processed payments accurately and efficiently, and maintain a secure cash-handling process- Upsold menu items and suggested complementary food and beverage pairings to enhance thedining experience and increase sales

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  Quigley's cafe

  Sept 2020 - Jan 2021

  Manager

  Main Activities And Responsibilities- Monitored customer feedback and implemented changes to improve the dining experience andoverall satisfaction work environment- Collaborated with the marketing team to develop and execute promotional campaigns and events toattract new customers and retain existing ones- Oversaw daily operations of the restaurant, including inventory management, scheduling, andcustomer service- Participated in recruiting, and training new staff members, and fostering a positive and productive Show less

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  Tiger.trade

  Nov 2021 - Mar 2022

  Customer support specialist

  Main Activities And Responsibilities:- Maintained high customer satisfaction by addressing user concerns, providing effective resolutions, and demonstrating empathy.- Responded promptly and accurately to customer queries through the Intercom platform.- Collaborated with the Product team to contribute to the implementation of new features based on valuable customer feedback, resulting in increased product adoption.- Successfully managed a Telegram group with 700 users by moderating discussions, curating and sharing relevant content, and fostering engagement through weekly polls and challenges.- Conducted thorough research on over 500 affiliates, influencers, and key opinion leaders (KOLs) within the crypto industry for potential promotional collaborations. Show less

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  Elle nail

  Apr 2022 - May 2023

  Nail artist

  Provided nail care services such as manicures, pedicures, and nail artistry to 5+ guests daily whilebuilding lasting client relationships through excellent customer service skills.

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  Nda

  May 2023 - Feb 2024

  Customer service specialist

  - Managed concurrent live chat interactions with four customers, ensuring efficient issue resolution- Engaged with players from diverse markets (Europe, Brazil, UK, India), showcasing adaptability and cultural sensitivity- Utilized Jira for escalating and resolving payment issues, contributing to heightened customer satisfaction- Leveraged Slack for team communication, facilitating swift information exchange and collaborative issue resolution.- Navigated Atlassian programs for a streamlined workflow, enhancing operational efficiency Show less

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  Getscreen.me

  Feb 2024 - now

  Customer success manager