Experience

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  Jet airways

  Feb 2008 - May 2009

  Cabin crew

  - Delivered excellent customer service to in-flight guests while ensuring their comfort and safety at utmost priority throughout the flight- Highest Scorer in Safety & First Aid in Jet Airways OJT

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  Skimoes ice-creams

  Oct 2009 - Dec 2014

  Entrepreneur in f&b industry

  - Spearheaded end-to-end business operations for an ice-cream business which entailed preparing recipes, manufacturing ice creams /desserts, catering to wholesale and retail markets, dealing with clients, and development & expansion the business - Formulated sales & marketing strategies for developing business, augmented revenue and re-structured business processes in line with the defined policy- Supported the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability and shareholder returns- Led complete sales operations including projection of annual sales, tracking of sales performance and interaction with other areas of the company to ensure that business orders are executed properly and profitably- Increased revenue and pipeline growth through strategic sales solutions, analytics and channel partner alliances within short time of on-boarding- Managed the profit centric operations along with managing strategic relationships, market analysis & expansion, and competency development- Played a key role in key account management including customer segmentation, product positioning & sales cycle management; offered extensive support and logistic solutions with key focus on customer retention/satisfaction- Strategically restructured sales and marketing operations to optimize performance with a resultant increase in business - Identified potential business development with existing clients and took active role in the proposal process; generated additional business Show less

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  Tata consultancy services

  Nov 2015 - Jun 2022

  Closely worked with PMO team and client during transition of new project. Worked on budget schedule and staffing needs including timely implementation of agreed deliverables.Being member of Agile Certified Team, drove numerous process improvements by identifying loopholes and suggesting innovative strategies.Training and supervising new team members as well as bottom quartile performers.Working closely with Team Leads for product improvement and strategic planning to achieve different targets set by client and TCS.Nominated for Leadership Training Program by Delivery Manager.Working on process improvement idea for GreenBelt Certification and Contextual Masters.Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.Produced documentation outlining processimprovement solutions.Conducted walk-through demonstrations ofproposed process changes.Assessed business processes and identified ways to boost improvement.Collaborated with upper management to drive strategy and implement new processes.Optimized core processes to improve business performance and operational agility.Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes. Show less

  • Senior Business Process Analyst

    May 2019 - Jun 2022

  • Business Process Specialist

    Nov 2015 - Apr 2019
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  Deloitte

  Jun 2022 - now

  Consultant

  Liaised with customers and management tobetter understand customer needs andrecommend appropriate solutions.Supported clients with business analysis,documentation, and data modeling.Delivered outstanding service to clients tomaintain and extend relationship for futurebusiness opportunities.Created and developed detailed work plans to meet business priorities and deadlines.Organized and analyzed primary and secondary research to understand industry, market and company trends.Integrated technology and business operations to identify targeted solutions to customer issues.Created and managed project plans, timelines and budgets.As certified Solution Architect of Anaplan tool, work closely with development team for sprint planning and client deliverablesWorked on projects for leading health care,Fintech and global oil producing companies to implement financial planning, financialprojections, cost estimation tool, supply chain and Incentive compensation plan in Anaplan software Show less