Experience

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  Otc operation and technology company

  Dec 2018 - Dec 2019

  Project & network engineer

  -Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.-Confirms product performance by designing and conducting tests.-Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.-Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.-Prepares project status reports by collecting, analyzing, and summarizing information and trends;recommending actions. Show less

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  Stc

  Dec 2020 - now

  Project manager

  • Identify the existing and potential operational issues that affect customers and work with all stakeholders to find a permanent resolution.• Organize and chair meetings with all parties in stc to solve individual customer issues permanently.• Review and approve the technical incident reports.• Write the service concept/workflow for the newly requested services and attend circle sessions with the stakeholders in stc, such as Technology Enablement Team, IT and system owners.• Attend business acceptance testing (BAT).• Understood and analyzed customers’ technical issues.• Did repeated Trouble Tickets analysis to identify the operational issues and participated in meetings with all parties in stc to solve the issue permanently.• Prepared a technical incident report for EBU customers.• Took care of customers whose issues escalated to the higher management level in stc. Show less